2018 Customer Service Report Sales Management 
Zendesk Sell
DECEMBER 4, 2018
But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.
Zendesk Sell
JANUARY 8, 2019
Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.
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Sales Hacker
FEBRUARY 8, 2019
The remote sales force and customer service team is officially here. employees reported working remotely all or some of the time in 2017, compared to just 23 percent in 2015 and 19 percent in 2003 , per the Bureau of Labor Statistics. Sales and customer service teams are not immune to these larger trends.
Miller Heiman Group
JULY 8, 2019
Last year, the average sales organization saw revenue attainment of 101%, according to CSO Insights, the research division of Miller Heiman Group. While that seems like good news, it’s a lagging indicator—and looking backward, rather than forward, won’t help sales leadership see their future.
Hubspot Sales
MARCH 20, 2020
It requires a process, a consistent sales methodology, and time. Plan to invest at least two to three years in a sales coaching program to get it off the ground. Coaching vs. Managing. Today's sales managers need to wear two hats – their manager hat and their coaching hat. Sales rep retention is a hot topic.
Hubspot Sales
MAY 10, 2018
In fact, a 2018 HubSpot survey showed 77% of respondents research brands before they engage with them. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service. And in today’s economy, that starts with great reviews from fantastic customer service.
Miller Heiman Group
JULY 18, 2019
The top 20% of salespeople typically account for more than 50% of an organization’s revenue, according to the CSO Insights 2018 Sales Talent Study. But intuition and the lagging indicator of quota attainment are largely what sales leaders focus on when evaluating individual sales performance. Get Your Data Strategy Right.
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