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Sales rep for a day: Aligning sales, marketing, and support

Base CRM

To align marketing and support departments with sales, sales managers can construct an ongoing, interdepartmental job-shadowing program. If you have a video used for onboarding, show it. What tools does your team use? Support reps might discover that sales reps are offering discounts or incentives that might come up later in customer service calls.

5 Ways that Sales Can Engage with Prospects without Blind Calling

Cincom Smart Selling

That’s Not Selling ) was greeted with many constructive comments and a surprising number of positive reactions on the part of sales folks. I think given the wonderful reactions to my previous piece, it is only fair that I follow that up with some constructive suggestions of my own.