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Smarter Commerce Global Summit 6 Tips for Midmarket Companies

Score More Sales

The event theme was Your Customer in Context , and all the keynotes as well as many of the sessions I attended reinforced the idea of relating to the customer on their terms, where they are, when they want your interaction. Each of the short films were well done. Marketing Study Update. Procurement Study.

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How to Be Charismatic: The 9 Habits of Insanely Likable People

Hubspot Sales

For the reps who are on the more introverted side or maybe even new to a management role, rest assured that charisma is something that can be learned, according to a study from the Academy of Management. Take these characteristics into account when you’re talking to a customer, a colleague, or your team. They are vulnerable.

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The 9 Soft Skills Every Sales Professional Should Master

Janek Performance Group

Customer Service. If it didn’t happen, there would be no need for customer service. From your stellar reputation to case studies and testimonials, use your resources to explain, highlight, and illustrate the value you can offer. This requires less talking, more listening, and a greater focus on body language.

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How to Renegotiate When Your Deal Seems Lost

Sales Hacker

Get the contract you want to renegotiate (it helps if you have an easy way to find and sort through these ) and study everything you can about the details you want to renegotiate. If a renegotiation is needed, though, study and lay down all of the reasons, you’re asking for it. Prepare in advance. WGA renegotiates their contracts.

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Meet the Spiff Team: Chapter Eight

The Spiff Blog

Chris originally pursued a degree in Psychology and Film Studies after which he received his Masters degree in Business. It’s exciting to learn something new and have a role that is going to challenge me. Christopher Belden, Solutions Engineer Chris grew up in the town of Forest– outside of Lynchburg, VA.

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Why a Great Knowledge Management System Starts With “Why?”

Lessonly

Why isn’t there a great place to store all the information customer service and sales reps need to best help their customers and prospects? Lessonly’s practice tools let teams provide opportunities to practice new strategies, refresh their memories, study complicated processes, and test themselves along the way.

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12 of Our Most Effective Marketing Tips to Skyrocket Sales

LeadFuze

To get the best customer support agents in the industry, you need to pay them more than the average. They don’t want to be in customer service for a lifetime. Publish high-quality blog posts, case studies, and other types of content that helps you get noticed and recognized as someone who knows what they are talking about.