Babette Ten Haken

AUGUST 2, 2018

She is a STEM-trained scientist, corporate catalyst and design thinker. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken serves organizations as an inspiring speaker, strategist, coach and storyteller. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon.

Customer 55

Customer Survey SME Retention 55

Babette Ten Haken

NOVEMBER 22, 2018

Their answer would be unanimous: “Training.”. is about leveraging more collaborative business models and profitable workforces to retain customers. Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Babette Ten Haken

SEPTEMBER 6, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

AUGUST 22, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 59

Customer Epiphany Retention SME 59

Babette Ten Haken

AUGUST 16, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Engineering 55

Engineering Automotive SME Retention 55

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Babette Ten Haken

APRIL 18, 2019

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers. Because customers jump ship.

Hiring 66

Hiring Ideal Customer Profile Banking SME 66

Babette Ten Haken

MARCH 7, 2019

Next, what happens when your customers end up training new employees on how to do their jobs because onboarding is ineffective and inefficient? Because existing customers can know your processes better than your newbies do). Which translates into not being worth the immediate training investment.

Ideal Customer Profile 69

Ideal Customer Profile Customer Hiring Churn 69

Babette Ten Haken

MARCH 4, 2019

No matter how much role-playing occurs in training exercises, what business reality “sounds like” and “looks like”, real-time, is neither artificial nor staged. Her programs catalyze communication and collaboration between disparate or siloed groups, especially in industries with technically-focused stakeholders.

SME 82

SME Ideal Customer Profile Margin Exercises 82

Babette Ten Haken

AUGUST 9, 2018

She is a STEM-trained scientist, corporate catalyst and design thinker. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken serves organizations as an inspiring speaker, strategist, coach and storyteller. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon.

SME 129

SME Churn Retention Enterprise 129

Babette Ten Haken

AUGUST 30, 2018

In fact, we can be passed along to multiple folks responsible for handling complex service calls. Then, all of these service tickets “magically” combine into one order. Clearly, a well-trained customer success and service wizard and well-integrated software interface are waving their magic wands in the background.

SME 53

SME Call-back Software Software 53

Babette Ten Haken

JULY 30, 2018

She is a STEM-trained scientist, corporate catalyst and design thinker. She is a member of SME, ASQ, SHRM and the National Speakers Association. The post 5 Questions to create a Collaborative Customer Experience Strategy appeared first on Babette Ten Haken. Babette’s playbook of collaboration tools, Do YOU Mean Business? ,

Strategy 58

Strategy Customer SME Survey 58

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Early in my AE career, the company I worked for was acquired and we were all told we had to go to another state for an entire month of training.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Babette Ten Haken

JULY 23, 2018

She is a STEM-trained scientist, corporate catalyst and design thinker. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken serves organizations as an inspiring speaker, strategist, coach and storyteller. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon.

Face-to-face 54

Face-to-face SME Retention Coaching 54