Sales and Marketing Management

AUGUST 8, 2017

This can be accomplished and, more importantly, scalable through live chat sales and customer care. A recent Oracle survey noted that only 40 percent of participants currently employ a live chat platform ( Source ). Not only are customers provided more convenience with a live chat platform, but company savings are significant.

Retail 206

Retail Social Media Oracle Consumer 206

Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone. This weekend? Bon w/e a tous!

Customer Service 36

Customer Service Oracle Customer Airlines 36

Sales Hacker

SEPTEMBER 30, 2019

Vikas Bhambri: Kustomer is a SaaS technology company helping leading customer service brands like UNTUCKit, Paddle, Anomaly, and Bulletproof to leverage our customer service platform for their contact center agents to deliver a reimagined approach to customer service. How did you make that journey?

Oracle 50

Oracle Hiring Engineering PeopleSoft 50

Crunchbase

MAY 14, 2020

Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. Kustomer is an omnichannel SaaS platform specializing in customer service.

Top of Funnel 132

Top of Funnel Scale Twitter LinkedIn 132

Sales Hacker

FEBRUARY 12, 2021

Build sales playbooks: competitive battlecards, call scripts, positioning guides, and more. Oracle NetSuite CRM. Oracle NetSuite is a great option for enterprise businesses that are looking to manage everything on one platform. Chat with prospects in real-time using Conversations. Build and maintain a complete product library.

Enterprise 84

Enterprise Enterprise CRM NetSuite 84

Sales Hacker

SEPTEMBER 4, 2018

To prevent business failure, keep your customers winning at the things they care about while using your product. Guide overview: What is Customer Success? Why do you need Customer Success? Customer Service/Support vs. Customer Success. Sales and Customer Success. Marketing and Customer Success.

Ideal Customer Profile 56

Ideal Customer Profile Lead Rank Churn Customer 56

Hubspot Sales

MARCH 23, 2020

A study by Oracle NetSuite, Wakefield Research, and The Retail Doctor found that just 27% of Boomers found the current brick and mortar retail environment inviting. While Visa estimates that roughly 40% of credit spending for its customers aged 60-69 is conducted online — only 0.3% less than the national average. Sales Tips for Gen Z.

Social Media 76

Social Media Buyer Persona Retail Study 76