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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Which revolves around what they actually dream of doing.

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Customer Success Storytelling leverages Customer Experiences

Babette Ten Haken

Considering how connected everything and everyone is to each other and software and machine interfaces, that’s a lot of stickiness to stick close to. Truth be told, customer success storytelling is more than a content marketing and demand generation exercise. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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Why We are More than our Job Title or at least We should be

Babette Ten Haken

Software engineers? My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Engage me to speak or conduct an interactive workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Are we kidding?

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Why Customer Micro Experience Specialists impact Customer Retention

Babette Ten Haken

This phrase often refers to business-to-consumer (B2C) marketing activities, including retail spaces created for specific customer niches. And while customer experience survey results are used to drive marketing and sales campaigns, how often do you dig deep to identify the people behind the numbers? is available on Amazon.

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3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers. Seamlessly. Interoperably. Contact me.

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When Customer Retention becomes a Sales Spectator Sport

Babette Ten Haken

It doesn’t matter whether you sell coffee, the latest App, manufacturing outcome, medical device or software system. Because, otherwise, every employee (not just the marketing or marketing research folks) has no idea why customers continue to do business with your organization. Are your processes: Anecdotal or documented?

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Why Your Professional Expiration Date is Out of Sync and What to Do

Babette Ten Haken

The average tenure of a CMO (Chief Marketing Officer) is anywhere from 18 months to a little over 4 years compared to the rest of the C-Suite, averaging around 5 years. A software engineer has a fleeting professional expiration date, lasting 2 years, if that long. Never miss another insightful post. is available on Amazon.