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How Lean Principles Apply to Digital Technology, Sales and Customer Experience

Cincom Smart Selling

Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales. Many B2B companies now use CPQ, a cloud-based software (SaaS) that acts as a self-serve retail experience for the customer and a lead generator for the salesperson. A lot, actually.

B2C 119
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Unlocking Brand Loyalty Using Great Customer Service Examples

Lessonly

The factors that created brand loyalty in customers fifty years ago might not even faze customers today. What Drives Brand Loyalty in 2019. People are thinking more carefully about end users when they design a product, service, or buying experience. Customer service experiences that delight and wow.

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How 2 Brands Successfully Shook Up Their Sales Strategy

Hubspot Sales

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. The company also significantly stripped back its retail efforts.

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Inside Amazon One: The Pay-by-Palm Technology Everyone is Talking About

Pipeliner

The ecommerce giant is always striving to improve their customer service, a case in point is Amazon One, which was launched in 2020 with the sole purpose of making everyday activities effortless. This new biometric tool enables a Pay-by-Palm service for Amazon customers. Positive adoption will surely benefit customers.

Retail 98
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Market Expansion: Three Approaches for Companies Looking to Grow

Zoominfo

The dip — a 29% drop from 2019 to 2020 — stems from the pandemic and damaged economy. Lululemon — a sports apparel retailer — was one of those firms, as it bought in-home fitness startup Mirror for $500 million in June 2020. Sources: Thomson Financial and the Institute for Mergers, Acquisitions and Alliances.

Lead Rank 211
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How Lean Principles Apply to Digital Technology, Sales and Customer Experience

Cincom Smart Selling

Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales. Many B2B companies now use CPQ, a cloud-based software (SaaS) that acts as a self-serve retail experience for the customer and a lead generator for the salesperson. A lot, actually.

B2C 62
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Market Expansion: Three Approaches for Companies Looking to Grow

Zoominfo

The dip — a 29% drop from 2019 to 2020 — stems from the pandemic and damaged economy. Lululemon — a sports apparel retailer — was one of those firms, as it bought in-home fitness startup Mirror for $500 million in June 2020. Sources: Thomson Financial and the Institute for Mergers, Acquisitions and Alliances.

Lead Rank 130