article thumbnail

Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

You increase the size of the order and the customer appreciates that you gave them customized service and convenience. Automotive Parts : In the automotive industry, distributors might offer bundles of car parts that are commonly replaced together, such as brake pads and rotors.

article thumbnail

How to Create a Structured and Scalable Sales Process

Highspot

Tools like templates, training content, CRM systems, sales enablement platforms , and buyer-focused materials play a role. After-sale service: Provide excellent customer service to encourage repeat business and referrals. Cross-selling/upselling: Suggest additional products that complement their choice.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Constantly communicate the ROI they're seeing as a result of leveraging your product or service. Make sure your customer service infrastructure is active and effective. Retail (Automotive): 3.84%.

Margin 106
article thumbnail

Experiencing What Our Customers Experience

Partners in Excellence

We design our engagement processes, our support systems, our communications. We create what we hope to be a great Customer Experience. Yet the customer actually experiences something else. I was heavily involved in the automotive industry at one point in my career. They wonder why their customers are confused.

article thumbnail

SugarCRM’s 2021 Customer Breakthrough Awards Winners

SugarCRM

The UK-based Cortech Developments —a leading industry specialist in risk mitigation, provides integrated software solutions for building, fire, energy, and security systems worldwide have scooped it. Sugar is an intrinsic part of the business, helping improve sales processes and upgrade the customer experience. Cortech has gained?a

article thumbnail

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell. Today, their training has expanded beyond sales training to include courses on enterprise selling, sales leadership, and customer service to name a few.

Channels 112
article thumbnail

PowerViews with Dan Waldschmidt: Changing the Conversation

Pointclear

However, Henry Ford declared bankruptcy five times before redefining the automotive business and, along the way, modern manufacturing. Treating employees, customers, and prospects as fellow human beings first influences both your tactics and your outcomes. Disciplined Approach. Thomas Edison didn’t achieve success by accident.