Buyer Channels Customer Service Field Sales 
Sales and Marketing Management
OCTOBER 26, 2020
Sales run through the phone, website or customer portal focused on the smallest opportunities and the long tail of lower-value accounts. And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models.
MarketJoy
AUGUST 4, 2022
What we need as sales professionals is an easier way to do business, a more effective and more efficient way. What we need is a channel that connects with the customer. The COVID-19 pandemic forced B2B buyers and sellers to go digital in a massive way. Today’s buyers seek simplicity and ease of use when making a purchase.
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Janek Performance Group
DECEMBER 27, 2022
As AI continues to evolve , many industries are adopting it to improve their products and services. There are many areas where AI falls short, but customer service is not one of them. AI can be highly beneficial in improving customer service. Companies are seeing an increase in customer service issues.
SBI Growth
SEPTEMBER 7, 2012
(To learn more about SBI's Mystery Shopping methodology and Inside Sales, click to register for our Make The Number Research Project.). Mystery Shopping means engaging your company (and your company’s competitors ) as an outside Buyer would. Inside Sales in the year 2013 means: web and telephone-enabled, high caliber individuals.
Miller Heiman Group
JULY 11, 2019
T ransformations in the market have put the locus of power squarely in the hands of buyers: the world revolves around buyers and their needs. That means sellers have to work harder than ever to attract buyers and convince them to purchase—not just once but in perpetuity. Are You World-Class?
SBI
JUNE 12, 2018
Brainshark provides a more effective way to get that information out to your salespeople when, where, and how they work, to help ensure they’re continuously prepared to make the most of every buyer interaction, even as your business and products evolve. This includes teams dedicated to customer success, implementation, training, and support.
Highspot
JANUARY 19, 2022
What Is Sales Training? Sales training is the process of developing and fine-tuning the skills of sales professionals and managers by increasing their understanding of their buyers, modernizing their approach to the sales process, and equipping them with strategies, techniques, and technology that top performers use to achieve sales success.
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