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Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Not only that.

Churn 80
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3 Reasons why Post Sale Execution Experience Succeeds or Fails

Babette Ten Haken

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? First, when introducing new products and services to existing customers, details and nuances get lost in transition. But also, employee churn.

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15 Account Manager Interview Questions

Hubspot Sales

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Describe your experience generating sales reports.

Hiring 86
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A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. When post-acquisition stakeholders become essential to pre-acquisition dynamics, customers experience the full value an organization brings to their tables.

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Does Your Professional Urgency conflict with Your Clients’ Priorities?

Babette Ten Haken

Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Have we closed enough sales deals with ideal customers, reduced our non-billable hours dealing with client issues and eliminated waste in manufacturing processes? Make a list. Click here to learn more.

SME 58
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Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

As a result, it takes something drastic, like increased employee, member or customer churn, to make leadership finally react. Listen to my YouTube video about the outcomes from a real life business case where a collaborative workforce took ownership of customer retention. Better yet, ask your current customers.

Revenue 85
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Sales Tips: Dangers of Selling Technology to IT

Customer Centric Selling

Sales Tips: Dangers of Selling Technology to IT. By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company. Reduced churn of customers because their needs are more quickly met. Sign-up NOW for the next open workshop coming May 5-8 in Boston. Some always do.

Hiring 40