Churn, Customer Service and Workshop

Customer Retention Strategy or Customer Churn Strategy?

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Not only that.

Churn

Churn Retention Ideal Customer Profile Strategy

3 Reasons why Post Sale Execution Experience Succeeds or Fails

Babette Ten Haken

MARCH 6, 2019

Is your organization, or department, experiencing employee churn or stakeholder promotion? Otherwise, customer experience may look like this: customers becoming responsible for the quality and speed of post sale execution. But also, employee churn. How has your external clientele mix changed and/or grown?

Ideal Customer Profile

Ideal Customer Profile Churn SME Loyalty

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

FEBRUARY 18, 2019

Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. A potent client retention strategy is driven by an equally potent human capital strategy. Consider what you CAN do. Instead of limiting yourselves by what you CAN NOT do.

Retention

Retention Ideal Customer Profile Strategy Hiring

15 Account Manager Interview Questions

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring

Hiring Account Retention Report

Does Your Professional Urgency conflict with Your Clients’ Priorities?

Babette Ten Haken

JUNE 4, 2018

Wrestling with increased employee, customer or association membership churn and searching for innovative strategies to get unstuck? Babette Ten Haken’s Workshops and Speaking Programs are provocative, enlightening and strategic. Click here to learn more. Click here and let me know how you answer. Take action! Contact me.

SME

SME Churn Face-to-face Engineering

Collaborative Revenue Generation is Everyone’s Job Function

Babette Ten Haken

NOVEMBER 1, 2018

As a result, it takes something drastic, like increased employee, member or customer churn, to make leadership finally react. Listen to my YouTube video about the outcomes from a real life business case where a collaborative workforce took ownership of customer retention. Better yet, ask your current customers.

Revenue

Revenue Retention SME Ideal Customer Profile

Sales Tips: Dangers of Selling Technology to IT

Customer Centric Selling

APRIL 8, 2015

Reduced churn of customers because their needs are more quickly met. While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. Sign-up NOW for the next open workshop coming May 5-8 in Boston.

Hiring

Hiring Enterprise Enterprise Churn

Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Babette Ten Haken

JULY 8, 2019

Then why are you experiencing greater rates of employee and customer churn than you have in the past? Are you leaving your company’s storytelling in their capable hands, the same way you always have done? Are they telling your stories the same way they always have done?

Ideal Customer Profile

Ideal Customer Profile Outsourcing Services SME Hiring

Are Your Engaged Employees Relentlessly Curious Employees?

Babette Ten Haken

DECEMBER 5, 2018

Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets. Book an appointment with me to better serve your customers. Please pass this content along to the professional associations that you are a member of. And take your next steps forward, beyond what is Risky, Today.

SME

SME Ideal Customer Profile Hiring Retention

A Workforce Profitability Strategy gives Employees Permission to Shine

Babette Ten Haken

FEBRUARY 6, 2019

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff.

Hiring

Hiring Strategy Churn Scale

To retain Your Customers retain Your Employees First

Babette Ten Haken

MARCH 7, 2019

When employees keep churning and turning over, there is no continuity of knowledge across departments. First, how can you best serve customers, when employees continuously start over, and over and over? Consider how employee churn reflects on leadership and management style. Your customer base may not be churning right now.

Ideal Customer Profile

Ideal Customer Profile Customer Hiring Churn

30 of the Best SaaS Partner Programs (and Why They Are So Good)

Allbound

SEPTEMBER 12, 2018

Pantheon partners also receive free hosting for development sites along with their own agency website, access to a developer dashboard and site management tools, access to additional monitoring tools like New Relic, priority support, assisted migrations, custom training workshops, and more. Amplitude’s Product Analytics Platform.

Commission

Commission Referrals Hubspot Marketo

Why Selling Pressure impedes Service Delivery Quality

Babette Ten Haken

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. We won’t even go into sales force churn rates.). With less staff.

Hiring

Hiring Ideal Customer Profile Banking SME

2 Ways Internal Client Experiences are key to External CXs

Babette Ten Haken

AUGUST 9, 2018

That gap in internal collaboration easily becomes the single key to customer churn. Isn’t it time to move one millimeter beyond your customer experience comfort level? Engage me to speak or conduct an interactive workshop at your next corporate or association event. Click here and let’s get started.

SME

SME Churn Retention Enterprise

Does Your Major Account Team experience Stakeholder Resistance?

Babette Ten Haken

MARCH 14, 2019

Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Next, are proposals by account team sales professionals internally focused on preventing customer churn and risk prevention, rather than also proposing innovation?

Account

Account Ideal Customer Profile Proposal SME

How an Inclusive Storytelling Culture retains Customers

Babette Ten Haken

MAY 8, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Bridge unprofitable communication disconnects impacting project outcomes and leading to employee and customer churn. Here is what to do. Contact me here.

Ideal Customer Profile

Ideal Customer Profile Outsourcing Services Customer SME

Making Remote Working Work for Your Cross-Functional Team

Chorus.ai

MARCH 25, 2020

A cross-functional team will include individuals from various departments — from sales (including sales development representatives, account executives, and even customer service pros), marketing, product development, and customer success. Cross-functional teams are the product of a certain management philosophy.

Skype

Skype Channels Lead Rank Webinar Metrics

Leverage internal stakeholder experience to drive customer experience

Babette Ten Haken

FEBRUARY 20, 2019

Consider that your existing customers already know the answers to the following questions. Because their perceptions drive whether your business retains customers or there is a constant state of churn. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff.

Ideal Customer Profile

Ideal Customer Profile Customer SME Hiring

Leveraging Experience Based Storytelling to retain Customers

Babette Ten Haken

FEBRUARY 4, 2019

And those content marketing professionals may, or may not, be churning out content for multiple clients. To learn more about my storytelling workshops, click on this link. Most organizations and associations relegate storytelling to internal marketing and PR resources. Share your email address in the red box in the right column.

Ideal Customer Profile

Ideal Customer Profile Outsourcing Services Customer Guidelines

Demystifying Sales Enablement: What Is It, Why It Matters, And How To Do It Right

Sales Hacker Training

APRIL 30, 2018

You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down. in support of revenue-oriented goals. 3) Tools and technology enhancement.

Sales Enablement

Sales Enablement Top of Funnel Sales Qualified Lead Lead Rank

Sales Pro Central

Customer Retention Strategy or Customer Churn Strategy?

3 Reasons why Post Sale Execution Experience Succeeds or Fails

Trending Sources

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

15 Account Manager Interview Questions

Does Your Professional Urgency conflict with Your Clients’ Priorities?

Collaborative Revenue Generation is Everyone’s Job Function

Sales Tips: Dangers of Selling Technology to IT

Does Cupcake Sprinkles Storytelling convince Clients? Part 1

Are Your Engaged Employees Relentlessly Curious Employees?

A Workforce Profitability Strategy gives Employees Permission to Shine

To retain Your Customers retain Your Employees First

30 of the Best SaaS Partner Programs (and Why They Are So Good)

Why Selling Pressure impedes Service Delivery Quality

2 Ways Internal Client Experiences are key to External CXs

Does Your Major Account Team experience Stakeholder Resistance?

How an Inclusive Storytelling Culture retains Customers

Making Remote Working Work for Your Cross-Functional Team

Leverage internal stakeholder experience to drive customer experience

Leveraging Experience Based Storytelling to retain Customers

Demystifying Sales Enablement: What Is It, Why It Matters, And How To Do It Right

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