Remove Consultative Selling Remove Customer Service Remove Industry Remove Tools
article thumbnail

3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. Conclusion.

article thumbnail

The Power of Short Questions in the Sales Process

The Sales Hunter

The best way to engage your prospect or customer is by asking short questions. Short-questions are truly an amazing tool most salespeople never seem to grasp. As I have the opportunity to work with salespeople on sales calls across a wide number of industries, I see this happening time and time again.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Create a Structured and Scalable Sales Process

Highspot

This includes understanding each step, the tools to be used, and the skills required to execute. Implement Tools and Technology Incorporate automation carefully in your sales process, balancing efficiency with the vital human touch necessary for building relationships. Shift from what you need to how you can assist the buyer.

article thumbnail

7 Tips for Implementing a Customer-Centric Strategy

The Brooks Group

The customer journey from start to finish should be designed so that all sales activities and communication are aimed at helping the customer achieve short and long-term success. Only when customer centricity is embraced in this way can it be implemented effectively throughout the organization. Research the Customer.

article thumbnail

Relationship Selling? Is There Such a Thing?

The Sales Hunter

Don’t allow yourself to believe it is the only selling tool you have. Use it as one tool that helps you open up the level of communication and understanding between you and the prospect. There are industries where relationship selling can be more effective. Copyright 2012, Mark Hunter “The Sales Hunter.”

Channels 201
article thumbnail

How to Build an Effective Sales Training Program

Highspot

Your sales reps need to be ready to address any changes in the market and you can help them stay on top of this with a program where you can: Manage your course content with an LMS or sales training tool that takes minimal effort to maintain. Other things to consider include: Identify the best type of sales tool to meet your training needs.

article thumbnail

How to Build an Effective Sales Training Program

Highspot

Your sales reps need to be ready to address any changes in the market and you can help them stay on top of this with a program where you can: Manage your course content with an LMS or sales training tool that takes minimal effort to maintain. Other things to consider include: Identify the best type of sales tool to meet your training needs.