Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Glenton Davis is a business strategist of the Global Partner Marketing Channel and Programs at Microsoft. That’s where astute salespeople can make all the difference.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Janek Performance Group

DECEMBER 27, 2022

As AI continues to evolve , many industries are adopting it to improve their products and services. There are many areas where AI falls short, but customer service is not one of them. AI can be highly beneficial in improving customer service. Companies are seeing an increase in customer service issues.

Trends 62

Trends B2B Hiring Ideal Customer Profile 62

BrainShark

NOVEMBER 9, 2022

The bite-size content can easily be consumed, shared, and distributed via an internal knowledge base or through messaging apps like Slack or Microsoft Teams. In other words, a well-developed informal learning program provides information to learners anytime, anywhere.

Fashion 62

Fashion Face-to-face Enterprise Enterprise 62

Gong.io

JULY 11, 2022

An outside sales rep at an insurance agency might travel to meet clients in their homes to discuss their needs, present insurance packages, and sign deals. Note that CSMs are not Customer Service advisors. A CRM (customer relationship management) is the backbone of your sales tech stack.

Inside Sales 62

Inside Sales Outsourcing Services Hiring Sales Qualified Lead 62

A Sales Guy

DECEMBER 13, 2012

Microsoft could have been more proactive in fixing Windows problems. And now there is another change with the introduction of Microsoft Security Essentials. And now there is another change with the introduction of Microsoft Security Essentials. Where would Rackspace or Zappos be if they didn’t deliver stellar customer service?

Churn 113

Churn Engineering Cancellation Microsoft 113

Altify

APRIL 2, 2018

Your Data Analytics application may have appeal to potential customers all over the world, but if you’re based in North Carolina and your go-to-market team only covers the United States, the market in South Korea or Australia that is available to local purveyors of solutions similar to yours is not open to you today. So yes, size matters.

Ideal Customer Profile 40

Ideal Customer Profile Customer Telecommunications Segment 40

Increase Sales

APRIL 11, 2012

If they are offering software such as Microsoft Office suite and the price of the system is below $500, run. We want to be able to sleep at night and feel good about the relationships with our customers. You cannot buy a new computer with Windows 7 Ultimate, Microsoft Office Professional, and Adobe CS5 for $500.

Licensing 188

Licensing Marketing Microsoft Face-to-face 188