Babette Ten Haken

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Sales and Marketing Management

OCTOBER 26, 2020

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Moreover, customer buying preferences vary widely, so a one-size-fits-all approach will not work.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Act!

APRIL 22, 2024

Conduct online surveys, social media polls, and customer interviews to dig deeper into their changing expectations and needs. A CRM platform can also help you track changes in the behavior of existing customers and prospects. You can use detailed customer profiles available on Act!

Small Business 52

Small Business Small Business ACT Face-to-face 52

Hubspot Sales

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. According to CNBC’s workforce survey , 24% of workers are worried AI will make their job obsolete. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service.

Training 94

Training Policies Guidelines How To 94

PandaDoc

OCTOBER 3, 2023

Sales enablement software remains vital for managing sales activities efficiently. AI tools complement such software through data-driven insights. Online B2B platforms employing sales enablement software can score leads not just based on interaction metrics like page views or downloads. They also used Wonderway.io

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Highspot

JANUARY 19, 2022

But it can just as easily be summed up in a few statistics: Per a survey conducted by the Association of Talent Development (ATD) in 2021, over a quarter (28%) of median sales people didn’t meet their company’s sales goals during the last fiscal year. From workshops to full-fledged programs, ASLAN offers a wide variety of options.

Training 92

Training Lead Rank Hiring Course 92