Lessonly

JANUARY 24, 2020

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

Customer Service 20

Customer Service Training Customer Skype 20

Act!

APRIL 22, 2024

A CRM platform can also help you track changes in the behavior of existing customers and prospects. You can use detailed customer profiles available on Act! to monitor their purchase history and recent customer service interactions. It’ll help you identify trends in their preferences and sentiments.

Small Business 52

Small Business Small Business ACT Face-to-face 52

Babette Ten Haken

SEPTEMBER 24, 2018

When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Acquiring and retaining customers is not a game, although executing strategy often is frustrating. Hire me to speak or conduct a workshop at your next corporate or association event. What are your next steps? Contact me.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Lessonly

MARCH 16, 2020

How does sales training software simplify your long-term training efforts? There are many types of sales training methods out there, but this is where sales training software comes into play. Simplify Training with Lessonly’s Sales Training Software. Intentional training methods. You won’t be disappointed.

Software 26

Software Software Training Territories 26

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Use trusted software. Trusted software is key to building ethical AI in your sales operations.

Training 94

Training Policies Guidelines How To 94

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Highspot

JANUARY 19, 2022

Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company. The Brooks Group. Challenger.

Training 92

Training Lead Rank Hiring Course 92

Allego

APRIL 16, 2024

I’m a Hall of Fame speaker, so I deliver about 100 programs around the globe, including keynote presentations and occasional workshops. Richter: Well, for example, you can create custom chatbots, and there are many third-party software tools that do that. Sam, can you share a bit about what you do? Sam Richter: Certainly.

Hiring 62

Hiring Scale Proposal Analysis 62

PandaDoc

OCTOBER 3, 2023

Sales enablement software remains vital for managing sales activities efficiently. AI tools complement such software through data-driven insights. Online B2B platforms employing sales enablement software can score leads not just based on interaction metrics like page views or downloads. They also used Wonderway.io

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Babette Ten Haken

AUGUST 16, 2018

Software engineers? My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Hey, engineers are defined by The Big Bang Theory® entertainment program, aren’t they? Are we kidding?

Engineering 55

Engineering Automotive SME Retention 55

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. Hire me to speak at your next event or conduct a workshop for you. Then, take the next steps. Subscribe to my blog.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Babette Ten Haken

FEBRUARY 18, 2019

” Consider that in today’s digitally-connected workplace, machines and software interfaces collaborate seamlessly across organizational borders. Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s. That model is so, well, “yesterday.”

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Hubspot Sales

APRIL 13, 2022

Form an SLA with the service team. Remember the customer flywheel we mentioned earlier? One third of it includes your customer service team. The handoff of a customer's account from the sales team to the service team can reveal a lot about the customer culture of your business.

Networking 79

Networking Pipeline Up-Sell Closing 79

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling. 2019 cost just $99.

Conference 124

Conference Top of Funnel Networking Hotels 124

Babette Ten Haken

OCTOBER 11, 2018

These strategies are part of my professional development workshops. Also, when it comes to systems and rules, are we talking about the mix of workplace machines, software and people? Here are 3 strategies to keep us on track, while we give ourselves permission to wander off that beaten path. Become relentlessly curious.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Babette Ten Haken

SEPTEMBER 13, 2018

or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers. Seamlessly. Interoperably. Contact me.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Lessonly

FEBRUARY 25, 2020

She is passionate about the ways to improve customer experience and boost B2B marketing. Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Do Better Work with Lessonly’s Mobile Training Software.

Benefit 48

Benefit Training Face-to-face Promotion 48

SBI

SEPTEMBER 12, 2018

TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest. Booth 1728.

Vendor 106

Vendor InsideView Hotels Hiring 106

Nutshell

JULY 5, 2019

You need to be: Keeping up communication with your current customers Giving your customers excellent customer service and support Have a great service/product (duh!). Her workshop is located at kimberleemeier.com. Finding out these metrics early on makes it easier to fix them.

Referrals 85

Referrals B2B Top of Funnel How To 85

Babette Ten Haken

OCTOBER 25, 2018

I will be honored to customize my keynotes and workshops to your next event theme. Take the next steps here: Hire me to speak or conduct a workshop at your next corporate or association event. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Quota 56

Quota Ideal Customer Profile SME Hiring 56

Lessonly

AUGUST 6, 2021

Your customer is satisfied, and your brand new rep looks like a star! Having learning software with tried and true training methods for employees where they can practice calls/emails, hone in their skills, and quickly locate need-to-know information will not only keep them engaged but set them up for success. .

Travel 26

Travel Hiring Training Industry 26

Customer Centric Selling

APRIL 8, 2015

Sharing best practices in software development. While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. Sign-up NOW for the next open workshop coming May 5-8 in Boston. They were calling on IT with a focus on: Increasing developer productivity.

Hiring 40

Hiring Enterprise Enterprise Churn 40

The Pipeline

OCTOBER 3, 2011

The first encounter was with a CSR, who quickly tried to convince me that it had nothing to do with their (lack of) service, and was likely my router. A variation on the familiar “oh no, it is not the hardware, it’s a software issue” ya right. Tongue in cheek. Trigger Events. Voice mail. Walk Away Price.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

Lessonly

JULY 8, 2019

Here at Lessonly though, a training management system is software that enables businesses to learn and practice together so they can do better work and live better lives. If you had to block off time for a three-hour workshop that will walk through 174 slides, you likely wouldn’t look forward to that meeting. It’s because you’re human.

System 20

System Training Software Software 20

Sales Evangelist

FEBRUARY 16, 2020

Stephen enhances marketing and communications for a global software firm by coaching individuals and businesses to improve their own brand. Let’s discuss how strategic decisions about your online presence can make a bigger impact. Stephen Hart is the host of the Trailblazers.fm podcast and is also a digital brand strategist.

Small Business 52

Small Business Small Business Social Media Marketing 52

Babette Ten Haken

NOVEMBER 14, 2018

That is where our value to our customers resides. To learn more about my programs on collaborative customer retention, contact me Today. Hire me to speak or conduct a workshop at your next corporate or association event. Who are your “someones”? Subscribe to my blog. Share your email address in the red box in the right column.

Ideal Customer Profile 64

Ideal Customer Profile Customer Retention SME 64

Babette Ten Haken

APRIL 30, 2020

After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution. Because, let’s face it, we are going forward to work, not backward.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Allbound

SEPTEMBER 12, 2018

As AppDirect co-CEO Daniel Saks points out , “80% of on-premise software vendors operate a channel program to enable other companies to sell their products, while only 20% of SaaS vendors operate similar programs.” Every software company is different, and likewise, every partner program is different. 3 Types of SaaS Partner Programs.

Commission 112

Commission Referrals Hubspot Marketo 112

Leading Results Rambings

OCTOBER 15, 2013

I do a lot of work with a mid-sized software company, and their marketing director is always commenting about how hard it is to get the sales team to give her good customers to talk to for reference stories and quotes. So what to do? And the list goes on.

Ideal Customer Profile 68

Ideal Customer Profile Lead Rank Lead Scoring Lead Generation 68

Babette Ten Haken

OCTOBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Learn how to discover the most compelling – and relevant – client stories! Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Let’s create a One Millimeter Mindset program that fits your needs.

Ideal Customer Profile 74

Ideal Customer Profile SME Hiring Call-back 74

Hubspot Sales

OCTOBER 29, 2017

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell.

Channels 111

Channels Video Training Hiring 111

LeadFuze

JULY 4, 2023

Bring in outside experts for specialized workshops and seminars. source) Using tools like LeadFuze – an advanced lead generation software – can streamline processes further by automating lead sourcing tasks. More leads, better customer service, and increased productivity. It’s a win-win.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Babette Ten Haken

MARCH 27, 2019

Then, these technical and engineering stakeholders update, upgrade and maintain software infrastructure and intelligent machine interfaces. In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. Do you know who they are?

Ideal Customer Profile 18

Ideal Customer Profile SME Education Engineering 18

Babette Ten Haken

JANUARY 9, 2019

Consider the machine, as well as software interface interoperability. Then, is your organization or association measuring actual, qualitative customer voices? Engage me to speak or conduct a keynote speaking program and/or workshop at your next corporate or association event. Learn how to better serve your customers.

Ideal Customer Profile 71

Ideal Customer Profile Conversion Customer SME 71

Babette Ten Haken

MAY 15, 2019

In today’s high velocity, technologically-connected workplaces, software interfaces and equipment often communicate far more productively and profitably than their human counterparts. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

Revenue 64

Revenue Ideal Customer Profile SME Networking 64

The ROI Guy

FEBRUARY 2, 2011

Over the past 18 months, the survey results indicate that CFOs have assumed significant additional responsibilities for several key groups, including: information technology (43%), human resources (39%), production (38%), customer service (37%), and even marketing / sales (33%). now finds herself at marketing meetings.

Buying Cycle 45

Buying Cycle ROI Journal Case Study 45