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Hard for you to say you’re sorry?

Sales and Marketing Management

The Service Recovery Paradox has been well documented in consumer settings, but only recently validated for the B2B environment. The inevitable customer service failure needn’t incite panic or dismay. The importance of a good apology. Prior to our latest research, apologies had been a reasonably well-studied area.

Loyalty 234
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Be Human: Why Good Customer Service In Sales Matters

Lessonly

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. Tying things together.

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9 Sales Trends to Watch for in 2018

Circleback

More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.

Trends 20
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Culture: The Sales Organization’s Secret Weapon

Janek Performance Group

The team won three NBA championships in a span of four years (2015, 2017, 2018) and set several NBA records, including the most wins in a regular season (73 wins in 2015-2016). For example, when customer service employees know more about the company’s strategic plans, they respond better to client demands.

Hiring 62
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. Enabling your customers to use eWallet functionality, commonly known as mobile wallet, is no longer optional. While mobile wallet payments only accounted for $75 billion in 2016, they are projected to reach $500 billion by 2020.

Trends 145
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The 25 Sales Leaders You Should Get to Know in 2020

Crunchbase

Subsequently Abel was the lead investor, chairman and CEO of SteelBrick for which he raised $78 million while rapidly scaling the business, leading to its acquisition by Salesforce in 2016 for over $360 million. Why he should be on your radar: Acquired by Outreach in 2018, Sales Hacker is a media company for the next generation of sales.