2018 Customer Service Data Sales Management 
Zendesk Sell
JANUARY 8, 2019
Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.
Partners in Excellence
JANUARY 15, 2018
Understanding the impact of complexity on each of us, our partners, and our customers; doing everything we can do to radically simplify the things we do are the next areas of management focus. Two of the critical data points we watch include: Time Available for Selling, and Voluntary Attrition.
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SBI
DECEMBER 4, 2019
Brainshark Acquires Rekener to Deliver Industry’s Only Data-Driven Sales Readiness Platform. Sales scorecards combine with Brainshark’s best-of-breed readiness and enablement solutions to radically improve sales performance. That’s the promise of data-driven sales readiness, and we’re thrilled to be part of it.
Crunchbase
MARCH 6, 2020
Why I’m watching Automox: Cloud security is a growing concern as more and more of our data flows into the ever-illusive cloud. Researchers predict digital data we generate will grow immensely by 2025 – in 2018 we generated 33 zetabytes of data, by 2025 that number will be 175 zetabytes. Lead Investor: Notion.
Miller Heiman Group
JULY 18, 2019
The top 20% of salespeople typically account for more than 50% of an organization’s revenue, according to the CSO Insights 2018 Sales Talent Study. But intuition and the lagging indicator of quota attainment are largely what sales leaders focus on when evaluating individual sales performance. Get Your Data Strategy Right.
Pipeline
JUNE 7, 2023
year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. Then, in 2018, with 16% growth, CRM easily became one of the fastest-growing software and leads the market until today (2023).
Hubspot Sales
MAY 10, 2018
The reality of sales today is people are skeptical of companies and sales reps. They don’t care about your vision or data, they want to hear what your customers have to say. In fact, a 2018 HubSpot survey showed 77% of respondents research brands before they engage with them. Here are a few strategies.
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