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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 111
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How and Why You Should Transition from Field to Inside Sales

Hubspot Sales

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

This includes teaching them how to best engage with prospects, build relationships with customers, close deals, upsell and cross-sell, and much more. From workshops to full-fledged programs, ASLAN offers a wide variety of options. QuadCoaching : A brief workshop to help managers refine their coaching technique.

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3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

For many of us, that’s also the primary channel through which we make an increasing number of purchases. What’s the impact on customer loyalty when service levels fall below buyers’ expectations? Clearly, companies should work to close this costly gap with professional buyers. Make no mistake: we live in a digital world.

Buyer 79
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Making Remote Working Work for Your Cross-Functional Team

Chorus.ai

In this situation, keeping close to best practices is key — to secure a smooth transition, to maintain sales motivation, and to build momentum again. Communicate Effectively If they don’t already exist in your company, create standardized communications channels that make both in-team and out-of-team communication accessible and visible.

Skype 65
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HOW A SALES COACH CAN CREATE SALES SUPERSTARS

MEDDIC

While a good coach can help you to build a team of sales superstars, a bad one can lower your revenue, drag out the sales cycle and increase the time it takes to close deals. Close bigger, better deals faster. Better customer relationships. Customer service is an often-overlooked part of the sales process.