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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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How to Tackle Live Chat: Behind the Curtain of Advanced Customer Service Skills

Lessonly

Combined, we’ve developed over 50 years of advanced customer service skills and built a customer service skills resume that includes: 300 active chats each per week. Average customer satisfaction scores of 4.8 The Lessonly Customer Service Philosophy. What is customer service to you?

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Top 7 Pipedrive alternatives for small and midsize businesses

PandaDoc

In our analysis, we truly seek to dissect and analyze each software from the standpoint of end-users so that we can identify the distinct pros and cons, as well as comparative advantages. 24/7 customer service ? ?. Customer support : case management, support portal, email, knowledge base, chat.

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What should the relationship between your sales and support teams look like?

Nutshell

According to a 2018 report from NewVoiceMedia , 67% of customers are willing to switch to a competitor because of poor customer service. What’s more, the same report found that businesses lose up to $75 billion a year due to poor customer service. How the goals of customer support and sales teams differ.

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6 Sales Enablement Problems: How to Overcome These Challenges

LeadFuze

By this, I mean are you coaching your reps on how to promote your products/services, how to present them to leads, and how to deliver as much positive information concerning the value of your product as possible. It’s easy to use, affordable, and it has an amazing customer service team that will help you every step of the way.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Besides having a much bigger knowledge base and skill set than the average salesperson, their job is unique. They need to support and manage a team, set and measure KPIs, develop strategies, coach and mentor team members, and more. QuadCoaching : A brief workshop to help managers refine their coaching technique.

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Top 10 Best Enterprise CRM solutions for 2021

Sales Hacker

As businesses grow, their software requirements grow as well. As businesses grow and adapt, software shouldn’t hold them back. HubSpot and Salesforce are top two enterprise CRM solutions, according to user ratings and reviews on G2, Capterra, and Software Advice. What is an enterprise CRM software? Knowledge base.