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Lawson Products: Boosting ROI with SugarCRM and Mobileforce

SugarCRM

For an enterprise this large and with complex operations, Lawson struggled to stay on top of their sales peoples’ daily activities and invoicing processes while offering stellar customer service at the same time. Ultimately, this increased sales velocity and offered clear insight into their open opportunities.

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Unlock the Full Value of Artificial Intelligence With SugarCRM

SugarCRM

The innovations brought about through time-aware CX were all about using the understanding of context to deliver the superb customer experience that’s the objective of a successful 21st-century business. Business forecasting —the art of the educated guess at future trends and needs—has been around for a long time.

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SugarCRM’s 2022 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

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Hidden Costs and Compromises: What Companies Risk When Choosing a Non Compatible CRM Vendor

SugarCRM

Investing in an all-in-one Customer Relationship Management (CRM) system is crucial for businesses in today’s competitive landscape. An all-in-one CRM consolidates various aspects of customer management, including sales, marketing, and customer service, into a single integrated platform.

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A Single Source of Truth: How Sofia University Improved CX

SugarCRM

Sofia University is California’s leader in transformative, transpersonal education. Why Having a Single Source of Truth Is Important and How Sugar Contributed Striving to offer students unique experiences and aiming for a centralized view, Ashley contacted the SugarCRM team. This was also the scenario Sofia University found itself in.

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Qualified Versus Unqualified Leads

SugarCRM

What is a qualified sales lead? A sales qualified lead (SQL) is a prospect created by the marketing department and vetted by the sales team. After initial contact from marketing, sales continue the interaction exploring their interest and capability to purchase. Your product or service is out of their price range.

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How to Make the Most Out of NPS Survey Results

SugarCRM

But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the help of right SugarCRM Survey Modules , you can implement a proper automated feedback process. If your score is below 0, the majority of your customers are your critics.

Survey 30