Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Babette Ten Haken

SEPTEMBER 5, 2018

After all, over time, value added customer experience efforts add up, or they don’t. Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

APRIL 8, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Contact her here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

MAY 2, 2018

Except that conducting surveys is a form of data science as well as market research. That is why qualifying customer experience – before you start collecting the CX data – becomes critical to whether you produce innovative insights or ho-hum garbage. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

DECEMBER 13, 2018

Consider that the same outcome can be true, as a result of the customer stories you capture. Collaborative storytelling involves everyone in the organization, not just the marketing department. . Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. As a result, customer acquisition and retention are riddled with gaps in execution. After all, this bias impedes client acquisition and retention.

Customer 59

Customer Epiphany Retention SME 59

Babette Ten Haken

APRIL 11, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Contact her here.

Ideal Customer Profile 61

Ideal Customer Profile SME Networking Retention 61

Babette Ten Haken

APRIL 4, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Contact her here.

SME 75

SME Ideal Customer Profile Education Retention 75

Babette Ten Haken

SEPTEMBER 20, 2018

Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales.

Ideal Customer Profile 72

Ideal Customer Profile Strategy Customer SME 72

Babette Ten Haken

OCTOBER 10, 2018

Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales.

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70

Babette Ten Haken

MAY 21, 2018

Ultimately, customer base triage indicates lack of preventive, predictive and prescriptive strategies and processes to anticipate customer needs. Download this white paper to discover the top 5 negative customer retention scenarios. First, performing customer base triage raises a red flag. is available on Amazon.

Customer 51

Customer Pivotal Retention How To 51

Babette Ten Haken

SEPTEMBER 13, 2018

Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Babette Ten Haken

OCTOBER 8, 2018

Do we negatively bias customer inclination to further engage with us, our organizations and our brands? Think about an over-dependence on cold calling, marketing automation and running around networking events throwing business cards at everything. Then put ourselves in the shoes of current and potentially future customers.

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

Babette Ten Haken

JULY 8, 2019

Do you simply throw various business scenarios over the wall, at marketing and public relations professionals? Next, as the leader of your business, you consider website content and marketing and sales messaging as decorative elements of your business. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 73

Ideal Customer Profile Outsourcing Services SME Hiring 73

Babette Ten Haken

AUGUST 16, 2018

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

Engineering 55

Engineering Automotive SME Retention 55

Babette Ten Haken

OCTOBER 24, 2018

When our organization’s storytelling culture (if indeed we have one) is the responsibility of, say, the marketing or public relations department, we can miss the best stories of all. Due to a solid mix of our products and services. She is a member of SME, ASQ, SHRM and the National Speakers Association. Image source: iStock.

Ideal Customer Profile 74

Ideal Customer Profile SME Hiring Call-back 74

Babette Ten Haken

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. Traditionally, storytelling is a marketing, sales or PR function. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales.

Ideal Customer Profile 18

Ideal Customer Profile SME Education Engineering 18

Babette Ten Haken

APRIL 10, 2019

Finding common ground through storytelling catalyzes professional development, workforce engagement and customer and stakeholder success. Consider the implications for not only customer acquisition, but also employee experience, customer experience and customer retention. Find out more right here. Contact her here.

Decision Maker 13

Decision Maker SME Retention Hiring 13

Babette Ten Haken

APRIL 24, 2019

Then, do marketing materials tell a different story than what employees experience in the daily workplace? Because marketing materials often are focused on customer acquisition and stockholders, rather than attracting and retaining of internal employee stakeholders. Are these marketing materials too good to be true?

Company 107

Company SME Ideal Customer Profile Loyalty 107

Babette Ten Haken

MAY 1, 2019

And these agencies produce lots of marketing and sales oriented materials. She continuously facilitated outcomes in teams comprised of both left-brain and right-brain thinkers in new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. To tell your stories.

Outsourcing Services 77

Outsourcing Services Company Ideal Customer Profile SME 77

Babette Ten Haken

APRIL 18, 2019

As a result, selling pressure causes service teams, unintentionally, to fall short in serving and retaining customers. Service delivery quality drives customer success and customer retention. All you need to do is connect your story to your customers’ stories. Take the next steps.

Hiring 66

Hiring Ideal Customer Profile Banking SME 66

Babette Ten Haken

MARCH 21, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 73

Ideal Customer Profile SME Education Margin 73

Babette Ten Haken

APRIL 17, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Meeting 75

Meeting Ideal Customer Profile SME Churn 75

Babette Ten Haken

JULY 30, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

Strategy 58

Strategy Customer SME Survey 58

Babette Ten Haken

AUGUST 30, 2018

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s Playbook of collaboration hacks, Do YOU Mean Business?

SME 53

SME Call-back Software Software 53

Babette Ten Haken

APRIL 15, 2019

Intentionally, or not, this cultural model has a devastating impact on employee and customer experience, as well as customer retention. As a prospective customer, I already anticipate the story of how your functional silos and hierarchical mindset are going to play out. Find out more right here.

Ideal Customer Profile 22

Ideal Customer Profile Customer SME Retention 22

Babette Ten Haken

MARCH 25, 2019

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 15

Ideal Customer Profile Customer SME Loyalty 15

Sales Hacker

OCTOBER 7, 2021

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Melissa Murillo is an award-winning and highly skilled sales leader with over a decade of experience in marketing and business development specializing in the IT channel.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Babette Ten Haken

APRIL 3, 2019

But also to drive internal stakeholder success and customer retention. Not like the volume of water contained in how your clients would describe your customer experience glass. The type of inclusion responsible for filling up not only the customer experience glass. But also the employee experience glass.

Ideal Customer Profile 12

Ideal Customer Profile Scale Customer Hiring 12