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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends. Coordination.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Image Source For sales professionals, ethical AI concerns compound as they handle customer data and represent their company in customer-facing roles. Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Manage leads. And so much more!

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Leading Your Team to Success: 3 Key Competencies of a Sales Manager

criteria for success

What makes an effective sales manager? Acting as sales manager can be a difficult job because you wear two bulls-eyes: one on your front and one on your back. Your senior management is pushing for results, numbers, revenue, and profit. Your sales people are looking to you for guidance. Coach, don't manage.

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How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

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[Message to Management]: 74 Percent of Salespeople Are Failing

No More Cold Calling

But while some sales reps are all those things and more, I quickly learned that the best salespeople—the rainmakers whose sales pipelines never seem to dry up—are honest, straightforward, respectful, inquisitive , and genuinely interested in helping their customers make the best possible decisions for their businesses and their families.

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Leveraging Professional Certification to Elevate Your Career in Sales & Marketing

SMEI

Sales Management Certifications: For those inclined towards leadership roles in sales, certifications like Certified Sales Executive (CSE) provide an edge. For example, SMEI’s sales and marketing certification programs come with digital badges for those who achieve the applicable designation.

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10 Sales training techniques every manager should know

PandaDoc

Improving morale and a sense of unity may also improve sales performance. Improve employee and customer satisfaction Training gives salespeople useful sales skills and the guidelines and information that can improve their interactions with customers, as a result leading to greater customer satisfaction.