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Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

Is it fun to encounter a customer who’s spitting mad about something you sold them, a late delivery, or an after-sales service failure? What not to do Unfortunately, the same researchers found that even experienced sales professionals often fail to get this message across. Can it be a good thing for you and your organization?

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Emissary Advisor Network: Meet Mike Connly

Emissary

After joining UnitedHealth Group in early 2004, Mike was named Chief Information Officer of UnitedHealth Technologies (UHT). Contact us to access the Emissary Network to see how our Emissary Advisors can accelerate your sales and marketing teams’ success: Interested in Joining the Emissary Advisor Network?

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The ROI of ROI

No More Cold Calling

Guest blogger, Michael Nick, explains where (and how) to use ROI in your sales process. In this month’s guest blog, Michael breaks the ROI process into simple, easy-to-follow steps. Here are a few steps—in most sales processes—that require some sort of Economic-Impact Analysis (formerly called ROI): 1. Listen and learn.

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The Fastest Growing Companies in Boston Hiring For Sales

CloserIQ

Boston is emerging as one of the hottest startup cities in the country, which is great news for sales professionals. These companies are all backed by venture capital and are currently hiring in sales roles. This is by no means an exhaustive list, but here are some great companies to consider for your next sales job. ProfitWell.

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Meet the Spiff Team: Chapter Six

The Spiff Blog

Connor Shlatz, Front-End Software Engineer. John Arsenault, Sales Engineer. John knows too well the inefficiencies that come with using the awkward combination of Excel and screenshots from accounting platforms to explain commission payments, so when he learned about Spiff’s game-changing software he knew he had to join the team!

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What is a CRM model?

Zendesk Sell

You can’t figure out what’s going on — your product/service receives great reviews, your sales team is qualifying prospects every day, and people are reading the material sent by marketing. Yes, this can be confusing, but a CRM tool is software that’s designed to store and manage your customer data. How it works: [ Source ].

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Celebrating a Double Decade of DemandTools

Appbuddy

They introduced HotShot Tools, which officially launched as DemandTools at Dreamforce 2004. They introduced the AppExchange at Dreamforce that year, which upgraded them from a software to a platform. That’s when CRMfusion appeared on the scene to combat the problem. The enlightenment. The industrial revolution.