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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends. Coordination.

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Chorus.ai Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks

SBI

Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks. Chorus.ai ’s Recommendations highlights the most important calls and moments for each rep and manager to review, allowing everyone in the organization to benefit.

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Three Sales Management Practices that Chief Revenue Officers Can Use to Prepare Themselves for a Recession

Miller Heiman Group

Nearly half of American CFOs indicated they believed a recession would hit by mid-year 2020 in a Duke University/CFO Global Business Outlook survey released in June 2019. What does retention look like on your sales team? On average, seller retention is down 5% in 2019.

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Should I Have a Presentation to Share When I Am Prospecting?

The Sales Hunter

The presentation is to benefit the customer not to feed your ego. Still, this only applies to a long way down in the sales process. Sales managers and marketing fuel this obsession of presentations, because they feel it’s the only way they can bring value to the process. Sales Motivation Blog.

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How Powerful are Your Conversations with Customers in Crisis?

Miller Heiman Group

The Sales Conversation Metric evaluates how well your sellers deliver perspective to your customers, compared to the performance of the 1,000 global sales organizations that participated in the 2019 World-Class Sales Practices Study. Consistently conduct mutually valuable sales calls.

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How’s Your Customer Focus Journey Going?

Pipeliner

Companies usually start by aligning islands of functions…say, sales and marketing…then maybe customer service. In elite value focus (aka Radical Value focus, the title of my upcoming book) everyone wants to uncover new/better customer outcomes to increase value. The more loops closed, the more elite. Add description.

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Want Better Sales Conversations? This Diagnostic Shows You How

Miller Heiman Group

The Sales Conversation Metric evaluates how well your sellers deliver perspective to your customers, compared to the performance of the 1,000 global sales organizations that participated in the 2019 World-Class Sales Practices Study. Consistently conduct mutually-valuable sales calls.