ACT Customer Service Pivotal Training 
Lessonly
SEPTEMBER 30, 2020
Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .
Smooth Sale
MAY 6, 2024
It doesn’t mean jumping on every tech trend but strategically investing in tools that can streamline processes, improve customer service, and enhance efficiency. Enhance the Customer Experience A committed approach to improving customer experience will lead to loyalty and positive word-of-mouth.
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Alice Heiman
NOVEMBER 3, 2021
Do they understand your products and services? Whether you have been in business for five years or 100, your customers’ perspective will always play a pivotal role in the success (or failure) of your business. No matter how old your business is, you must constantly change and adapt to what your customers are telling you.
Sales Hacker
MAY 15, 2023
Even though our company is scaling quickly and getting close to the point of full capacity, it’s not the right time to hire salespeople — because a pivot to something more sustainable could be in the works. Pivot quickly When you’re in charge of the sales process, you have full control over the technology and other business aspects.
Highspot
JULY 20, 2023
Managers juggle many duties, from taking care of current business to training new sales reps. At the same time, account executives must keep up with new product features and customer needs, manage their deals, and meet their sales goals. Nevertheless, small mistakes or communication delays can still push potential customers to rivals.
criteria for success
OCTOBER 20, 2020
Acting as sales manager can be a difficult job because you wear two bulls-eyes: one on your front and one on your back. Here are 5 guidelines to remember when acting as a mentor. As business magnate Richard Branson once said: “Train people well enough so that they can leave, but treat them well enough so they don't want to.”
Lessonly
JUNE 24, 2019
We need scalable, continuous, custom training in the workplace. This need is particularly evident for sales and customer service teams. Consistently delighting prospects and showing up for customers can’t happen unless everyone is on the same page. LMS acts as a stage for change. We listen well.
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