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3 Benefits Thoughtful Training Methods Bring to Customer Service Teams

Lessonly

Customer service roles are rarely systematic or simple. Rarely does anyone reach out to customer support if they’re not confused, stuck, or upset. If you’re a customer service agent, you’re on the frontlines of your business, and you see people at their best and their worst. You’re the first line of defense.

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B2B Prospecting: The 11 Best Methods You Should Be Leveraging

Hubspot Sales

Learn how to communicate with gatekeepers. But referrals rarely come arbitrarily — you need to give a customer some reason to recommend your solution to their friends, colleagues, or industry peers. That generally starts with offering an exceptional product and supporting it with first-rate customer service.

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Virtual Selling – It’s the Same, Yet Different – and Here to Stay

Sell Integrity

That piece had a warning for salespeople and customer service teams everywhere: Your jobs have changed – your customers too – and it’s time to understand selling in a new world. In fact, see if you can learn the prospect’s preferred communication style or method – maybe you can find that out from a gatekeeper or assistant.

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18 Phone Sales Skills Tips You Can Use Right Now | Sales.

The Sales Hunter

Sales Articles. Show the same level of respect to the gatekeeper or other any other person who answers the phone as you would show to the person you’re looking to talk to. Phone Sales Tips When Contacting Customers. customer service. Mark’s Insights on PRICING. Mark’s Insights on PROSPECTING.

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Are You Patiently Following Up?

Smooth Sale

Call after 5:00 pm – the time the gatekeepers generally leave for the d ay. Related Blog Stories Include: Do You Respect Customer Care? . Some recent articles each state that most sales reps: Give up after the first call. The balancing act is to avoid annoying the twelve contacts or the person making the referrals.

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How to close the sales cycle with sales battle cards

PandaDoc

This could include unique features, pricing advantages, customer service, etc. Reasons (Your company) wins: (Give two to three reasons for what makes your company’s solution a winner over its competitors, i.e., unique features, pricing advantages, customer service, etc., Target customer profile. The problem.

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Sales Tip: The Selling Sweet Spot By Drew Stevens

Sales Training Advice

More importantly the short game focuses on “true buyers” not gatekeepers. So what are some methods to developing your short game and focusing on a customer sweet spot? Sellers should develop “scripted” questions to heighten intellectual dialogue that develop customer needs.

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