Banking Customer Service Promotion Training 
Sales Evangelist
FEBRUARY 18, 2019
On today's episode, I share why sellers must stay focused on their customers, and why AT&T customer service caused me to switch providers. People matter Salespeople sometimes forget that people matter, so let my experience with a disconnected phone serve as a direct reminder about the need for quality customer service.
SugarCRM
AUGUST 15, 2019
Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? . Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index. What NPS tells us about customer service.
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Lessonly
FEBRUARY 4, 2019
Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.
Sell Integrity
JUNE 11, 2020
What are banks and other financial institutions doing to regain society’s trust? With the world now reeling from the devastating health effects of COVID-19 and the economic impacts of measures designed to contain the virus, banks are once again being closely watched as they react to significant social and economic suffering.
Lessonly
SEPTEMBER 8, 2021
With that said, the importance of training and development truly can’t be understated. Training strategies impact customer satisfaction, employee retention, employee engagement, and productivity to name just a few things. . So what is the importance of training for financial contact centers and the like?
Smooth Sale
DECEMBER 27, 2021
When you take the time to analyze the value every customer brings to your business, you better understand what can be done to scale your company. What’s understood by Customer Lifetime Value (CLV)? If your customers tend to spend $100 when buying from you, it’s not difficult to calculate your company’s overall worth.
Smooth Sale
JANUARY 6, 2022
Social media makes it easy to buy – social media makes it easy to make purchases, with many secure purchase options, including Apple Pay and even bank transfer. Some social media sites even allow customers to pay overtime, with or without interest costs, making social media the most versatile and easy-to-use marketplace.
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