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Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy

Sales Hacker

While the link between retaining customers and profitability is pretty well understood, most companies still approach customer retention with piecemeal initiatives. That’s why closing this gap between what you hope the customer feels and their actual view about your product/service is at the heart of retention.

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We Are Efficient, But Are We Effective?

Partners in Excellence

Since there were a small number of people in the word processing group, with about 75 sales people competing for their attention, we could only got through that cycle once every few weeks, seldom sending more than 30 letters a shot. Then we got PC’s with word processing software.

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6 RevOps Strategies to Get You Through Economic Hardship

The Spiff Blog

There are many factors that indicate whether or not a piece of software is essential. Dig into software usage data to gain a better understanding of how teams are using the tools your organization pays for. Software license optimization is one of the quickest methods for identifying and correcting cost inefficiencies.

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What is a Sales Engagement Platform? Let’s Debunk Some Myths

SalesLoft

Sales engagement software is uniquely positioned to drive organizational success, particularly for teams closing deals through a combination of pipeline generation, account-based strategies, and opportunity management. How is Sales Engagement Software Different from Sales Enablement? What is a Sales Engagement Platform? Learn more.

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15 CRM Statistics You Need to Know

Pipeline

year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. Then, in 2018, with 16% growth, CRM easily became one of the fastest-growing software and leads the market until today (2023).

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 Moreover, with AI sales training software like Second Nature or Zenarate , sales reps can role-play and elevate their pitches. billion in 2021 and is projected to reach USD 11.53

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Sales Tips: Dangers of Selling Technology to IT

Customer Centric Selling

Sharing best practices in software development. While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc. to identify potential revenue increases can make enterprise-wide buying decisions easier. They were calling on IT with a focus on: Increasing developer productivity.

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