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6 benefits of CRMs for construction firms

Nutshell

Just like building homes, building relationships with your customers requires tools to get the job done. Enter customer relationship management (CRM) software, a type of platform that can help you nurture your relationships with prospects and improve their experience with your business. Keep reading to learn more.

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Embrace These Seven Success Tips for Small Business Growth

Smooth Sale

Develop a Comprehensive Business Plan A comprehensive business plan is a crucial tool for any small business owner. Happy and loyal customers become repeat buyers and serve as brand advocates, spreading positive word-of-mouth and driving new business. Exceeding customer expectations builds trust and loyalty.

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Sales Communication Evaluation – Score Your Team

criteria for success

If you are wondering how your team stacks up, use this tool to score your team’s sales communication skills. Do your salespeople share ideas and trends with marketing? How well do your salespeople use the tools provided by marketing, such as scripts and templates? How well do your salespeople escalate issues to customer service?

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How to Use Social Media Listening to Monitor and Respond to Customer Feedback for a Small Business?

BuzzBoard

Understanding the Concept of Social Media Listening in Small Business In the rapidly evolving digital realm, social media listening is a tool every small business owner should be aware of. This strategy aids in identifying trends and accumulating insights, offering a strategic advantage in today’s fiercely competitive market.

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Why You Should Outsource Your Sales Training

Janek Performance Group

Even the most experienced, driven and efficient sales professionals should constantly upgrade their skills and keep abreast of new sales trends and emerging technologies. It feels good knowing that you give each sales employee all the critical tools they need to fulfill their potential and maximize results.

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10 Sales training techniques every manager should know

PandaDoc

See also: 13 best sales collaboration tools to empower your team How to be a great manager: 10 training techniques Being a great manager is not a skill people are just born with. Not only will your team come up with fresh new insights, but they’ll learn to collaborate and offer constructive criticism.

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How to Find the Best-Suited Call Monitoring Software for Your Business

Nutshell

It’s the best technique to help inexperienced or confused customer service reps handle tough calls. It enables you to give instantaneous feedback or take notes while on the phone and, after, have a constructive conversation about their strengths and areas for development.