Babette Ten Haken

NOVEMBER 26, 2018

Set up an introductory conversation. I would love to collaborate with you and innovate your customer retention strategy. Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. To learn more, contact me at this link.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

DECEMBER 6, 2018

The type of stories which drive customer acquisition and sustain and retain customer relationships? Then, click on this link and book an introductory conversation with me! Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Take the next one millimeter step forward. is available on Amazon.com.

Ideal Customer Profile 73

Ideal Customer Profile Outsourcing Services SME Hiring 73

Babette Ten Haken

SEPTEMBER 13, 2018

Do you know how to have a more productive type of conversation? The second of these Industry40 soft skills takes the “what do we do” conversation and propels it into a “how does what we do help me do what I do” dialogue. As a result, we become more aware of how our typical professional conversations actually are collaboration killers.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Babette Ten Haken

NOVEMBER 21, 2018

One of my clients secured my consulting services because he wanted to grow his business. In our preliminary conversations, he quoted levels of revenue over the last three years which, unfortunately, were not validated when I actually looked at his financials. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

MARCH 6, 2019

That is why before, during and even after contracts come in-house for execution, continuously incorporate these three questions into all client – and stakeholder – conversations. She is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication hacks, Do YOU Mean Business?

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

Babette Ten Haken

AUGUST 29, 2018

Or the first order of post-sales service when the problem occurs. Detecting the potential for experience conflicts is the same conversation as talking to clients about predictive and prescriptive maintenance of Industry 4.0-connected She is a member of SME, ASQ, SHRM and the National Speakers Association. Image source: Fotolia.

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Retention Strategy Customer SME 62

Babette Ten Haken

MAY 21, 2018

Or, customer service is busy serving as many customers as possible. However, they do not grasp the aggregated Big Picture from the big data created by all those individual conversations. Want to continue the client base conversation? She is a member of SME, ASQ, SHRM and the National Speakers Association.

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Customer Pivotal Retention How To 51

Babette Ten Haken

SEPTEMBER 6, 2018

Your customers will thank you. Contact me and let’s start that conversation, shall we? Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. From everyone.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

JUNE 25, 2018

You just may find you have a more engaging, and ultimately rewarding, conversation with decision makers and the rest of the people you serve. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

Customer 54

Customer SME Retention Hiring 54

Babette Ten Haken

AUGUST 16, 2018

Then ask yourself whether you would like to learn how to have that conversation? Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. is available on Amazon.com.

Engineering 55

Engineering Automotive SME Retention 55

Babette Ten Haken

JANUARY 9, 2019

Is your business fostering artificial customer experiences due to reliance on technology as the primary interface for customer conversations? Listening strategies and tools for the voice of the customer can produce skewed insights. Are customers talking to bots and responding to prompts via digital interfaces?

Ideal Customer Profile 71

Ideal Customer Profile Conversion Customer SME 71

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Babette Ten Haken

APRIL 10, 2019

Any right brain professionals who have conversations with technical decision makers know one thing. These decision makers are skeptical: of everyone and about every presentation and conversation. Technical decision makers tune out right brain professionals because their conversations and presentations do not connect the dots.

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Decision Maker SME Retention Hiring 13

Babette Ten Haken

MARCH 13, 2019

Because these stakeholders and decision makers feel marginalized from technical and engineering conversations. When internal stakeholders, as well as our customers, do not understand what we are saying, they cannot understand what we can do with them and for them. Then, everyone is impacted, including our customers.

Ideal Customer Profile 12

Ideal Customer Profile Proposal SME Margin 12

Babette Ten Haken

MAY 1, 2019

A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers. After all is said and done, storytelling is about having a conversation: with each other and with your customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Outsourcing Services 77

Outsourcing Services Company Ideal Customer Profile SME 77

Babette Ten Haken

MAY 27, 2019

And, creating a professional feedback tribe results in insightful conversations which help everyone gain greater insight and self-confidence. Let’s continue our conversation. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. However, several factors derail the value of professional feedback.

Ideal Customer Profile 69

Ideal Customer Profile SME Retention Intent 69

Babette Ten Haken

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? I recall a bunch of client conversations I had as a sales newbie. Over and over again, the conversation went something like this: “Why should I believe what you are telling me? She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 69

Ideal Customer Profile Customer Hiring Churn 69

Babette Ten Haken

MAY 30, 2019

Don’t you think your customer would love to partner with you, along the way? Share the insightful team conversations you are having with the customer. Before long, client feedback conversations lead to expansion of the existing project. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 62

Ideal Customer Profile SME Retention Survey 62

Babette Ten Haken

APRIL 17, 2019

Let’s start a conversation that creates a more compelling business growth story for your organization. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. And, especially if your organization wants to retain their employees, starting with those valuable post-sale, left-brain thinkers. Contact me.

Meeting 75

Meeting Ideal Customer Profile SME Churn 75

Babette Ten Haken

APRIL 15, 2019

If you want to perpetuate customer skepticism, instead of customer confidence and repeat business, here are two sure-fire ways to achieve this outcome. If you want to change your story, and your customers’ experiences, contact me. Let’s start a conversation. Let’s start a new story for your company.

Ideal Customer Profile 22

Ideal Customer Profile Customer SME Retention 22

Sales Hacker

OCTOBER 7, 2021

The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world. Alyssa is passionate about promoting personal and leadership development, fostering candid conversations, and creating a unique culture of vulnerability and inclusiveness.

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Hiring Ideal Customer Profile Top of Funnel Lead Rank 130