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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

Hubspot Sales

The role of a sales team is to sell. The sales manager is responsible for creating, advancing, and managing the people, processes, and systems for their team to be successful. While this job routinely requires setting goals for the team, sales managers must set goals for themselves as well.

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Protecting Your Best Accounts from Competitive Encroachment

Sales Management Plus -- SMP

As the focus shifts from growth of new accounts to maintaining and nurturing existing accounts, distributors must protect their turf and ensure that rivals don’t successfully steal away customers. This allows you to better understand each competitors methods, sales tactics, pricing and customer service.

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Expert Tips for Improving Sales Operations Efficiency

Highspot

Practical Tips to Improve Sales Operations Dealing with the complexities of change management and overcoming resistance requires simple, practical solutions. We’ll talk about how good leadership, special sales incentives, and clear jobs can help make sales ops better.

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How Sales and Marketing Can Collaborate (+Expert Tips)

Hubspot Sales

A management–frontline sales team or a senior leadership–middle management relationship are great examples of sales collaborations. Suppose a regional sales manager collaborates with individual sales reps to understand ground-level challenges and provide tailored strategies and resources.

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How to Lead a Sales Team: 14 Key Tips to Help New Managers Thrive

Hubspot Sales

Even the most seasoned, effective salespeople can struggle when hashing out how to lead a sales team. Taking the reins doesn't come naturally to everyone, and even born leaders might need a little guidance when transitioning into a sales management role. Pick a sales methodology, and instill it in your reps.

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15 Essential Sales Performance Metrics

Highspot

On the other hand, sales performance metrics assess the quality and efficiency behind those numbers, providing deeper insights into the sales process. Why Analyze Your Sales Performance? Analyzing and comparing sales performance with the expected customer service standards allows you to pinpoint areas that need enhancement.