Customer Service Quota Tools Workshop 
Sales and Marketing Management
OCTOBER 26, 2020
The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Getting virtual sales right involves far more than using digital tools.
Lessonly
MARCH 18, 2020
Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common. Customer service can be so much better. Trader Joe’s.
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Babette Ten Haken
JUNE 25, 2018
You just may be leaving customer care up to your customers. First, when sales people put on the pressure to fulfill their quarterly quota, clients go dark. So much for “sticking close to the customer” for customer retention? And, so much for listening to the voice of the external customer for customer success?
Babette Ten Haken
AUGUST 13, 2018
What type of internal customer experience do we “experience”? Amidst the daily overwhelm of fulfilling KPIs and meeting quotas and deadlines, who has time for calm attentiveness and reflection? But also, on behalf of the customers we serve. Your customers will totally appreciate the change in your approach.
Babette Ten Haken
AUGUST 2, 2018
The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Think about it. Contact me.
Hubspot Sales
APRIL 13, 2022
Take a moment away from the phones, your quota, and your team to reflect on why you chose sales as a career path, why you chose the company you work for, and why you believe in the product you're selling. Form an SLA with the service team. Remember the customer flywheel we mentioned earlier?
Babette Ten Haken
JUNE 6, 2018
As a result, I was saddled by quotas, KPIs and corporate values. At the end of each fiscal quarter, everyone was consumed within a quota-attainment frenzy. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Babette’s playbook of collaboration tools, Do YOU Mean Business? ,
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