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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

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Are Experience Conflicts sabotaging Our Customer Retention Strategy?

Babette Ten Haken

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Customer retention strategy is about the impact of experience conflicts on the customer’s productivity and profitability. Contact me about my workshops and speaking programs , tailored to your organization’s needs.

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How do Clients rate Your Post Sale Customer Retention Performance?

Babette Ten Haken

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Think about it. Because it should.

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Are We Storytelling compelling Customer Retention Experiences?

Babette Ten Haken

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. Where are the most compelling stories which showcase our best customer retention experiences? Think about it.

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3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. Contact me.

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6 One Millimeter Mindset™ Articles leverage Professional Experience

Babette Ten Haken

Far too many of us equate customer retention only with retaining customers in our own customer bases. Are We Storytelling compelling Customer Retention Experiences? Engage me to speak or conduct an interactive workshop at your next corporate or association event. Become Comfortable being Professionally Uncomfortable [link].

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