Pointclear

APRIL 19, 2017

One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 These false pronouncements are having a severe negative impact on sales performance,” he said. Prospecting sets you up for everything else in sales.”. Mike Weinberg – Mike stated, “I’m on a mission to simplify sales.

Conference 124

Conference Outbound Social Media PointClear 124

Partners in Excellence

SEPTEMBER 5, 2012

Sales people always seem to be busy and on the “go.” ” Those few minutes waiting to see the customer. All that time traveling to and from the customer, all the spaces between those activities we have on our agendas. There are huge chunks of our day that are downtime, opportunities to do something.

Film 92

Film Travel Ideal Customer Profile Call-back 92

SugarCRM

APRIL 23, 2021

What do companies like Trader Joe’s, Southwest Airlines, and Zappos have in common? They’re all known for delivering excellent customer service. No matter how good a company is at controlling costs, hiring talented employees, and developing innovative products, few brands succeed without putting customers first.

SugarCRM 36

SugarCRM Customer Service Customer Inbound 36

SugarCRM

AUGUST 6, 2019

After all, employees are permitted to spend up to $2,000 to fix or improve a customer’s experience before calling on a manager. Not the customer service team. It’s how the company has leaned on customer service to build the brand, and why its employees have become so enviably amazing at anticipating needs.

Customer Service 24

Customer Service Customer SugarCRM Social Media 24

No More Cold Calling

SEPTEMBER 6, 2019

We complain about consumer experiences all the time—the phone company that lies about your mobile phone charges, the gas company that puts unknown charges on your bill, your internet provider that no one likes because they make promises and never deliver, and the airlines. That’s why a referral culture leads to a stellar customer experience.

Referrals 189

Referrals Customer How To Airlines 189

SugarCRM

FEBRUARY 9, 2021

Travel/Airline: 10% more. Optional utilities, such as cable or cell phone service: 8% to 9% more. Customer experience (CX) is business-critical because it directly impacts the sales, revenue, and profit your business generates. Poor Experiences Drive Customers Away. Restaurant/Dinner/Coffee: 12% to 16% more.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer Loyalty 49

LeveragePoint

SEPTEMBER 21, 2018

Good Value Propositions provide the 3 key ingredients of ABM for differentiated solutions by being helpful, specific and relevant , but the best Value Propositions for ABS are also robust to the challenges of live sales interactions with sophisticated customers. Stakeholders within an Account. Characterizing Stakeholders.

Account Based Marketing 20

Account Based Marketing Account Lead Rank Lead Scoring 20

SugarCRM

MARCH 6, 2020

How to Deliver Outstanding Customer Experiences in the Digital Age. One of the speakers we’re most excited about is Alex Hunter, the customer loyalty expert who was once part of the team that founded award-winning airline Virgin America.

SugarCRM 47

SugarCRM Customer Airlines Scale 47

Product Management University

FEBRUARY 1, 2017

Further downstream, your marketing and sales messages pack no punch because they’re too product specific and don’t communicate the compelling WHY factor. The result is portfolio strategy made up of a bunch of proposed product solutions instead of market solutions. No one makes it easier than Proficientz.

Marketing 40

Marketing Airlines Proposal Engineering 40

Apptivo

JUNE 22, 2022

In the digital era, everything is centered around the customers, and the customers’ preferences dictate the product, sales and marketing strategies. So, it is essential to understand what the customers want, and communicate with them accordingly. Understanding customers is more than just guess work.

CRM 52

CRM Scale Ideal Customer Profile NetSuite 52