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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

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Expert Tips for Improving Sales Operations Efficiency

Highspot

Practical Tips to Improve Sales Operations Dealing with the complexities of change management and overcoming resistance requires simple, practical solutions. We’ll talk about how good leadership, special sales incentives, and clear jobs can help make sales ops better.

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How Sales and Marketing Can Collaborate (+Expert Tips)

Hubspot Sales

A management–frontline sales team or a senior leadership–middle management relationship are great examples of sales collaborations. Suppose a regional sales manager collaborates with individual sales reps to understand ground-level challenges and provide tailored strategies and resources.

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15 Essential Sales Performance Metrics

Highspot

Understanding how such factors can impact the number of sales is the first step to leveling up your team’s performance. The good news is that you can track key metrics through robust sales analytics platforms such as Highspot. Sales metrics are the raw numbers – think calls made or deals closed.

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How to Set Sales Goals: A Comprehensive Guide for Success

LeadFuze

Knowing how to set sales goals is a crucial skill for any business owner, sales manager or marketer. It not only drives revenue growth but also helps in managing customer churn and acquisition costs effectively. But setting effective sales goals involves more than just choosing an arbitrary number.

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AI’s Role In Sales and Marketing

Sales and Marketing Management

Businesses increasingly understand the importance of having access to data across multiple sources, agrees Krishnan Venkata, chief sales officer at LatentView Analytics. What are the incentives for B2B companies to invest in AI (other than their competitors may be doing so)?

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Protecting Your Best Accounts from Competitive Encroachment

Sales Management Plus -- SMP

As the focus shifts from growth of new accounts to maintaining and nurturing existing accounts, distributors must protect their turf and ensure that rivals don’t successfully steal away customers. This allows you to better understand each competitors methods, sales tactics, pricing and customer service.