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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

Author: John Larson How many times has one of your customers approached you with an issue or a problem? Often, we find ourselves threatened or at least uncomfortable when a customer approaches us with a complaint or some of other form of problem. Stated somewhat differently, customer problems are opportunities in disguise.

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Sparkling ROI: 4 Ways To Cash In On The $400B Cleaning Industry

Hubspot Sales

Source: Business Hue Supplies make up the bulk of a cleaners’ expenses, including tools like power washes, vacuums, mops, and cleaning chemicals, depending on your specialty. Differentiate yourself by offering discounted subscription cleans, eco-friendly detergent options, and winning customer service. ? Train cleaning teams.

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Engagement Experience fuels Customer Experience

Babette Ten Haken

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Even if we are a brand of one.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Evaluate your marketing strategies and service infrastructure to see if you can improve how you attract and retain customers. Increasing prices means boosting revenue on every sale you make — so if you can strategically and successfully raise prices without alienating too many customers, you can boost your profit margin automatically.

Margin 103
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Market Expansion: Three Approaches for Companies Looking to Grow

Zoominfo

The other quadrants include customer loyalty , offer expansion , and company transformation. This concept represents the full amount of companies or consumers that could become customers or the total revenue possible for a product to generate. The ease or difficulty in addressing customers’ needs in a new market.

Lead Rank 211
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Sensemaking: Selling To Customers In The “Simple Quadrant”

Partners in Excellence

For links to the other posts in the series, go to: Sensemaking, The Big Issue Facing Both Our Customers And Us. What’s this mean for sales people, hoping to be “sensemakers” to their customers? The customer, may not recognize this, they may not understand what their problems are or the best ways to solve them.

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Market Expansion: Three Approaches for Companies Looking to Grow

Zoominfo

The other quadrants include customer loyalty , offer expansion , and company transformation. This concept represents the full amount of companies or consumers that could become customers or the total revenue possible for a product to generate. The ease or difficulty in addressing customers’ needs in a new market.

Lead Rank 130