article thumbnail

How to Focus on Customer Retention to Acquire New Accounts

Alice Heiman

It seems crazy but salespeople and leadership are surprised when customers leave either because they aren’t getting what they were promised, or a competitor has been nurt uring the relationship when your team has not. . So why not focus on customer retention? . Retaining customers help you acquire new ones.

Retention 143
article thumbnail

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Increase Customer Retention, Lifetime Value and Reduce Your Cost Per Sale

Keith Rosen

If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?

article thumbnail

The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

In addition, BDRs relay customer feedback and market trends to internal teams. Thus, they facilitate continuous improvement in product development, marketing strategies, and customer service initiatives. These figures are important to gauge BDR growth and retention. However, marketing is different.

article thumbnail

Amp Up Your Sales Career with Terrific Relationship Management

SalesFuel

Interestingly, this trend has been growing as companies recognize the value of nurturing long-term relationships with customers. Dedicated CSMs focus on ensuring that customers achieve their desired outcomes which drives retention and supports your sales career. How much from cold calling?

Hiring 52
article thumbnail

What is B2B Data: The Data Maintenance Glossary

Zoominfo

There’s no way around it, bad data impacts every aspect of a business — from lead generation to marketing, customer relationships, cold calling , and revenue. After all, if you can’t reach your prospects or customers, your message, offer, and product no longer matter. What Is B2B Data?

Data 100
article thumbnail

12 Examples of Smart Sales Goals to Guide Your Team

Highspot

This can make a big difference to your business growth, annual revenue, and customer acquisition and retention. You can do that by funneling more leads into your sales cycle — via cold calling and emailing — or increasing your conversion rates. Boost the Number of Cold Calls. How to Achieve a Cold Call Goal.