Remove Customer Service Remove Engineering Remove Software Remove Workshop
article thumbnail

Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

article thumbnail

How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal. Building a successful virtual sales engine also may require shifting the mindset of the sales staff.

Lead Rank 339
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

Perhaps solutions are strictly bound by the confines of your technical, engineering or scientific discipline’s formulae. Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? Yes, I know. What are your next steps? Contact me.

article thumbnail

How Sales Training Software Simplifies Your Long-Term Training Efforts

Lessonly

How does sales training software simplify your long-term training efforts? But then start reverse engineering the process. There are many types of sales training methods out there, but this is where sales training software comes into play. From there, reverse engineer the schedule. Intentional training methods.

article thumbnail

Why We are More than our Job Title or at least We should be

Babette Ten Haken

And then, an engineer? Hey, engineers are defined by The Big Bang Theory® entertainment program, aren’t they? And besides, the last time I checked, there are over 87 species of engineers. Software engineers? My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation.

article thumbnail

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

Technically- and engineering-focused or business-focused. A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI. Knowledge workers or manual workers.

article thumbnail

The Adapter’s Advantage: Sam Richter Explores GenAI’s Impact on Sales

Allego

Today, I’m joined by Sam Richter , bestselling author of Take the Cold Out of Calling ; technology entrepreneur; founder of Intel Engine; and an award-winning speaker. I’m a Hall of Fame speaker, so I deliver about 100 programs around the globe, including keynote presentations and occasional workshops.

Hiring 62