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26 CRM Techniques and Strategies for Customer Retention

Cience

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. Source: Bain & Company. For example, the online pet retailer Chewy sends hand-signed birthday cards to its customers’ pets. What Is Customer Retention?

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Creating A Customer-Centric Strategy

Sell Integrity

This customer-needs-focused approach is often thought of in the context of the sales and service teams. But in a customer-centric culture, everyone thinks this way, from marketing to finance to IT to product development. more than other companies in the previous year. faster and increased customer lifetime value 1.6x

Strategy 117
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The Perils of Piecemeal

Cincom Smart Selling

Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. Customers today are looking for large companies to deliver solutions instead of products. The larger you become, the harder it is to keep track of dealers’ pipelines and forecasting your own sales.

Scale 48
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3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

In the world of B2B sales, the conventional thinking has become especially stark. For this specific survey we spoke to more than 300 B2B buyers, representing a cross-section of goods and services, company sizes and vertical markets. B2B buyers reported a significant need for improved engagement with seller companies.

Buyer 79
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Forget B2B vs. B2C – Long Live B2P Sales & Marketing

Zoominfo

These classifications provide the building blocks at a company’s inception, as they broadly define a brand’s audience and target market. But, in the rapidly changing sales and marketing landscape, it’s important to challenge the status quo. Enter, B2P (business-to-person) sales and marketing.

B2C 182
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To Build a Sales Culture

The Brooks Group

Part of our mission statement at The Brooks Group is to help our clients build Sales Cultures. What’s a sales culture.” The sales department must be or have the potential to be profitable. If there's no profit derived from the sales department, it's hard to justify its existence. Aggressiveness is rewarded in sales.

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Forget B2B vs. B2C: Long Live B2P Sales & Marketing

Zoominfo

These classifications provide the building blocks at a company’s inception, as they broadly define a brand’s audience and target market. But, in the rapidly changing sales and marketing landscape, it’s important to challenge the status quo. Enter, B2P (business-to-person) sales and marketing.

B2C 100