SugarCRM

APRIL 19, 2022

consumers say their go-to channel for simple inquiries is a digital self-serve tool. Many of the issues a customer might need to address with a live agent on the phone can be solved through a portal of common FAQs, articles, account details, chatbots, or other self-service methods. Today, more than 60% of U.S.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

SugarCRM

JANUARY 11, 2024

By taking the script from a webinar, marketers can write prompts and create copy for content that can be used on various channels, from LinkedIn to Facebook and email newsletters. data-secret="Fo1YaeD393" frameborder="0" scrolling="no" width="500" height="281"> 4.

Marketing 32

Marketing Infusion Scale Webinar Metrics 32

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. No matter the channel your teams engage with customers, they need to be able to respond empathetically in real time. This blog post is based on an article initially published on Martech Cube.

Infusion 26

Infusion CRM Ideal Customer Profile Lead Rank 26

SugarCRM

SEPTEMBER 30, 2021

The Content Marketing Institute found that 7 out of 10 customers like brands’ articles more than ads. Instead of hoping that visitors will somehow rediscover your blog later, you want to take actionable steps towards building a communication channel—so you don’t lose them. Content Updates.

Webinar Metrics 49

Webinar Metrics Lead Rank Lead Scoring Sales Qualified Lead 49

SugarCRM

NOVEMBER 24, 2022

This article explores seven ways organizations can harness the speed of technology to quickly bring customer and analytics insights to the surface, drive high-definition customer experiences, and reverse the “Great Customer Resignation.” This article was initially published on MarketingProfs.

Churn 40

Churn Lead Rank Lead Scoring Customer 40

SugarCRM

AUGUST 25, 2022

And with more data available—especially from digital channels—AI can enable better customer experiences, personalized engagement, accurate predictions, and better decision making. This blog post is based on an article initially published on Kochie’s Business Builders.

Loyalty 26

Loyalty Churn Customer CRM 26

SugarCRM

SEPTEMBER 22, 2022

This article provides seven steps businesses can take to help meet the CX imperative and cultivate customers for life, resolving the Great Customer Resignation. This blog article was initially published in Martech Zone. With customers leaving in droves—32% globally and 47% in the U.S.—it’s

Meeting 26

Meeting Customer Churn Lead Rank 26

SugarCRM

SEPTEMBER 1, 2022

This article explores the top five areas companies should focus on to transform the customer resignation challenge into a customer retention opportunity on a grand scale. This blog article was initially published in CXBuzz. Customer Centricity. AI has moved beyond visionary to mainstream technology adoption.

Company 26

Company Customer Lead Rank Churn 26

SugarCRM

MARCH 28, 2019

A strong customer relationship management system consolidates all critical customer information into one central, easy-to-use platform designed to foster strong relationships with dealers, channel partners, end customers and more. However, it’s not enough to have a CRM.

Customer 22

Customer Retail Consumer CRM 22

SugarCRM

JULY 28, 2022

With just a fraction of our people regularly working today from their local SugarCRM office, I think it’s safe to say that we “get it” now. According to Gartner’s 2022 CMO Spend and Strategy survey, digital marketing accounts for 56% of marketing budgets, but offline channels are rebounding.

CRM 26

CRM Webinar Metrics Meeting Strategy 26

SugarCRM

APRIL 26, 2022

Providing more options for customers to receive support allows them to choose their preferred channel for assistance, reduce wait times, and resolve their issues faster. Knowledge base articles allow readers to find answers on their own time. Identify common questions your customers have, and write short articles to address each.

Customer Service 26

Customer Service Knowledge Base Ideal Customer Profile SugarCRM 26

SugarCRM

MARCH 17, 2016

For example, if you read an article by the Associated Press in your local newspaper, that’s a piece of syndicated content. Or if you watch a rerun of a TV show on a different channel from which it originally aired, that’s a piece of syndicated content.

Guidelines 20

Guidelines Campaigns Licensing Engineering 20

SugarCRM

MARCH 12, 2024

To drive market success through outstanding CX, manufacturers must be consistent with their customer experience approach across every customer touchpoint/channel. This blog post is based on an article initially published on Australian Manufacturing News. When it comes to CX, consistency is critical.

Marketing 26

Marketing Infusion Retention CRM 26

SugarCRM

JUNE 2, 2022

The pandemic has fundamentally changed how we work and live and has driven the accelerated adoption of digital channels such as eCommerce and social commerce across multiple industries. Manufacturers need to be consistent with their customer experience approach across every customer touchpoint/channel.

Retention 26

Retention Marketing CRM Channels 26

SugarCRM

JULY 21, 2022

With more data available—especially from digital channels, AI can enable better customer experiences, personalized engagement, accurate predictions, and better decision making. This article was initially published in The Wise Marketer. AI has moved beyond visionary to mainstream technology adoption.

Customer 26

Customer Lead Rank Lead Qualification Face-to-face 26