Remove B2C Remove Customer Service Remove Objections Remove Tools
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3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

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4 Lessons B2B Marketers Can Learn from B2C Marketers

Zoominfo

The differences between B2B marketing and B2C marketing run deep. Today we’re putting our differences aside because we believe, there’s a lot B2B marketers can learn from their B2C counterparts. Put the customer before the product. The more personas you have, the more personalized your customer experience will be.

B2C 209
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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

B2B vs B2C CRMs — let’s break it down. Now, there are many companies out there that target both B2C and B2B, like Amazon, Yelp, or OpenTable. If you’re a company that serves both B2C and B2B, you might need both types of CRMs. Can you use the same CRM software for B2C and B2B purposes? Marketing vs. sales.

B2C 74
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B2B Blog Post Round Up: Marketing Tech, Direct Dials, and More

Zoominfo

Subsequently, new technologies have emerged as well, aimed to aid marketers achieve specific tasks and objectives. The problem is, with so many technologies crowding the market, companies struggle to determine which tools are the best fit. What’s more, only 9% have and use the tools they need ( source ). Continue Reading.

B2B 124
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Busting the myth! B2B social media marketing isn’t effective

Salesmate

Despite social media being the most preferred marketing tool with 83% of the marketers using it, many still believe in the myth and don’t implement social media strategy in their marketing process. Social media is an effective marketing tool for B2B businesses to increase and maintain traffic on their site. Brittany Hardy .

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Why your sales meeting sucks — and how enablement can fix it

Sales Hacker

Sales enablement is the systematic approach of providing your sales team with content, tools, strategies, and training to help them succeed. Consumers on the B2C level and B2B level have changed their buying habits in the past 5-10 years as more and more information becomes available. Objections. Short, sweet, and simple.

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B2B Lead Generation: Customer Journey Map

LeadBoxer

Read on or jump ahead to these topics: Distinguishing Between B2B and B2C. The Basics of a Customer Journey Map. Using Your Customer Journey Map. The Importance of the Customer Journey Map. Distinguishing Between B2B and B2C Customers. The Basics of a Customer Journey Map. Set your objective.