SugarCRM

JANUARY 13, 2022

Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. Think about yourself as a customer. Today’s buyer journeys are very different from ten years ago. They help you transform your customer service discipline into a science—one you can measure and quantify.

ROI 26

ROI Customer Loyalty Churn 26

SugarCRM

NOVEMBER 30, 2021

The difference between a good B2B marketer and a great one resides in the ability to understand the big picture of reaching your target buyers. Train and motivate employees who have direct customer contact to request updates at each customer encounter. Things get even more complicated if you have limited resources.

Lead Rank 49

Lead Rank Top of Funnel Lead Scoring Strategy 49

SugarCRM

NOVEMBER 17, 2021

Get the two teams together and review every touchpoint a lead has with your company, across departments and channels, in chronological order. Pay close attention to the flow chart you’ve just created and brainstorm your target audience or buyer persona. What comes next? Decide together.

Top of Funnel 26

Top of Funnel Marketing Buyer Persona Sales Qualified Lead 26

SugarCRM

SEPTEMBER 26, 2023

At the same time, the Ideal Customer Profile created identifies similar leads to a company’s past and current customer bases. More than this, by using customer interaction data from sales, marketing, and customer service , your company can create a very accurate “engagement score.”

Infusion 26

Infusion CRM Ideal Customer Profile Lead Rank 26

SugarCRM

MARCH 28, 2019

A strong customer relationship management system consolidates all critical customer information into one central, easy-to-use platform designed to foster strong relationships with dealers, channel partners, end customers and more. What will you do to avoid customer service nightmares and supply chain complications?

Customer 22

Customer Retail Consumer CRM 22

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. Businesses that take the time to analyze customer data have an important advantage over their competitors. SugarCRM at Work.

Benefit 29

Benefit Ideal Customer Profile SugarCRM Customer 29

SugarCRM

FEBRUARY 9, 2021

Customer experience is business-critical because it keeps clients around so you can sell to them again another day. One of the fallouts of the COVID-19 pandemic for many businesses in 2020 was the realization that they weren’t prepared to provide customer service in a new normal. An Ever-Growing Importance.

Ideal Customer Profile 49

Ideal Customer Profile SugarCRM Customer Loyalty 49

SugarCRM

JULY 28, 2022

With just a fraction of our people regularly working today from their local SugarCRM office, I think it’s safe to say that we “get it” now. However, there were challenges along the way, both for many of our customers who were on the same journey and for us. Remote Is the “Old Normal” for Customer Service Teams.

CRM 26

CRM Webinar Metrics Meeting Strategy 26

SugarCRM

APRIL 26, 2022

Customer support is the arm of your business that helps buyers when they need it—but who’s there to help you ? From long phone support queues to sifting through critical details, customer support teams have the arduous job of serving thousands of customers with help from a relatively small group of agents.

Customer Service 26

Customer Service Knowledge Base Ideal Customer Profile SugarCRM 26

SugarCRM

AUGUST 3, 2021

Customer-centric businesses are 60% more profitable than their counterparts due to their drive to understand and deliver exceptional customer experiences. Creating seamless customer experiences (CX) throughout your business is more critical than ever before. Sugar Serve: Process-Driven Customer Support.

Infor 26

Infor SugarCRM NetSuite Lead Rank 26

SugarCRM

OCTOBER 12, 2021

Many CRMs have evolved into MAP platforms to enable automation across multiple marketing processes and channels. With predictive analytics, you can target and refine those signals and turn them into highly accurate buyer personas. These personas help you predict when your customers are most likely to buy.

Analytics 47

Analytics Lead Rank Lead Scoring Marketing 47

SugarCRM

MARCH 26, 2024

This opens up the opportunity for manufacturers to sell directly but, more importantly, get to know and build a relationship with the end customer. Now, what they are having to do is try to balance a distribution channel, who are also meant to be their partners in a sales outlet. So that’s important.

Hiring 34

Hiring Distribution Face-to-face Lead Rank 34

SugarCRM

MARCH 26, 2024

This opens up the opportunity for manufacturers to sell directly but, more importantly, get to know and build a relationship with the end customer. Now, what they are having to do is try to balance a distribution channel, who are also meant to be their partners in a sales outlet. So that’s important.

Hiring 26

Hiring Distribution Face-to-face Lead Rank 26