Remove Churn Remove Coaching Remove Customer Service Remove Software
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Want to Provide Stellar Service Like Disney, Southwest, or Trader Joe’s? Start with Customer Service Training Software

Lessonly

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.

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Laying a Foundation: The Importance of Rock-Solid Customer Service Skills on Customer Relationships

Lessonly

This same idea can be applied to customer service skills and their effect on customer relationships. In short, good customer service skills are the HGTV of the customer experience. What is good customer service anyway? . And why is customer service important in the long run?

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Empathy: The Hands-Down Hardest of the Customer Service Skills to Master

Lessonly

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. That means churn and new business, people!). Now you know how important empathy is in the customer experience.

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Harness the Power of Conversation Intelligence for Unprecedented Sales Success

Highspot

Artificial intelligence (AI) technologies are changing the game, using predictions and decisions to automate tasks based on what customers and prospects need. In this guide, discover how sales coaching software with conversation intelligence becomes a real-time mentor for your sales team.

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What should the relationship between your sales and support teams look like?

Nutshell

Depending on your industry and the study you cite, research indicates that acquiring a new customer can be five to 25 times more expensive than keeping a current one. In addition, increasing customer retention rates by just 5% can increase profits by 35 to 95%. Poor relationships with customers lead to churn.

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[Message to Management]: The Plea of a Struggling Sales Rep

No More Cold Calling

Are you coaching your sales team, or leaving them to fend for themselves? “ Sales execs recognize that coaching and recognition contribute to performance. Most sales leaders are so busy that the only coaching they have time for is asking reps who they plan to call throughout the week. That’s not coaching. But by how much?

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The 25 Sales Leaders You Should Get to Know in 2020

Crunchbase

Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. Kustomer is an omnichannel SaaS platform specializing in customer service.