Babette Ten Haken

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. That is, until customer issues escalate. Not pretty, eh?

Customer 55

Customer Engineering SME Retention 55

Babette Ten Haken

AUGUST 13, 2018

It becomes a matter of how we leverage customer experience, long-term. What type of internal customer experience do we “experience”? But also, on behalf of the customers we serve. Successfully retaining customers, instead of continuously replacing them, is not a tactical customer experience exercise.

Customer 53

Customer SME Retention Quota 53

Babette Ten Haken

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. She is a STEM-trained scientist, corporate catalyst and design thinker. Babette’s playbook of collaboration tools, Do YOU Mean Business? , Even when no “apparent” business opportunities exist.

SME 57

SME Webinar Metrics Retention Trends 57

Babette Ten Haken

DECEMBER 14, 2017

Download my newest tool to find out whether you are targeting the right customer base for your SMB. Running that micro and SMB revolves around reinventing the same wheel, each week, with different customers. Do you have formal training and coaching for leadership, as opposed to order-fulfillment? is available on Amazon.

Strategy 78

Strategy SME Scale Lead Rank 78

Babette Ten Haken

JUNE 7, 2018

And existing customers appear to be content to stick with you. A weak workforce cross-training strategy makes your business growth strategy vulnerable. . Over time, employees become cross-trained, so they can cover for other employees, when necessary. Your business growth strategy says you are “poised to move to the next level.”

Strategy 63

Strategy Outsourcing Services Hiring SME 63

Babette Ten Haken

JULY 25, 2018

The issues which start off small have now grown, like those nettles, into gargantuan customer experience problems. Ultimately, workplace weeds impede delivery of extraordinary customer experiences , impacting customer success and customer retention. She is a STEM-trained scientist, corporate catalyst and design thinker.

SME 58

SME Retention Customer Coaching 58

Babette Ten Haken

APRIL 19, 2018

After all, how I (and you) think reflects how we both were trained. I am talking about straight-up professional overthink, a strong characteristic of STEM-trained design thinkers. Download my guide on how to communicate with design-thinkers for tools and tips to move you forward. You know who these people are.

Hiring 51

Hiring Engineering SME Exercises 51

Babette Ten Haken

JULY 26, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

SME 58

SME Engineering Retention Coaching 58

Babette Ten Haken

MAY 28, 2018

For starters, non-technical storytelling soft skills are not structured according to the logic-based scientific methodology in which STEM professionals are trained. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME 48

SME Engineering Decision Maker Government 48

Babette Ten Haken

JUNE 28, 2018

Like training for a triathlon or going on a diet. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Babette’s playbook of collaboration tools, Do YOU Mean Business? , You are back to where you started.

SME 54

SME Engineering Pivotal Retention 54

Sales Hacker Training

JANUARY 5, 2021

If you missed episode 142, check it out here: Restructuring Customer Experience Through Employee Experience with Mike McNary. We designed the Sales Academy, which is like a quite intensive training program. So in the end, that was my mission to bring some structure and train the people. Subscribe to the Sales Hacker Podcast.

Scale 119

Scale How To Cold Calling Sales Cycle 119

Allego

JULY 17, 2023

What’s the best training strategy? It includes everyone who plays a role in helping to generate revenue for the business: sales, marketing, enablement, HR, and customer success. Buyer enablement equips and empowers potential buyers with the information, resources, and tools they need to make informed purchasing decisions.

Buyer 118

Buyer Lead Rank Case Study Buyer Persona 118

Zoominfo

JULY 28, 2020

These days, the marketing team is able to operate at a much broader capacity, and to do so, we’ve hired more subject matter expertise (SME) within specific focus areas. Similar to the SME employee, the idea, within a marketing structure, is to build expertise in order to attain and sustain world-class performance and value.

Outsourcing Services 246

Outsourcing Services B2B Hiring Marketing 246

Zoominfo

OCTOBER 5, 2021

These days, the marketing team is able to operate at a much broader capacity, and to do so, we’ve hired more subject matter expertise (SME) within specific focus areas. Similar to the SME employee, the idea, within a marketing structure, is to build expertise in order to attain and sustain world-class performance and value.

Outsourcing Services 130

Outsourcing Services B2B Hiring Marketing 130

Close.io

FEBRUARY 24, 2020

Sales enablement content optimizations & training tactics. ? Best sales enablement tools to automate the process. ? This involves giving your sales team the processes, information, technology, and training they need to sell more effectively. Today, we’ll see: ? Which sales enablement metrics should you be measuring? ?

Sales Enablement 85

Sales Enablement Top of Funnel Hiring Face-to-face 85

Babette Ten Haken

JULY 30, 2018

A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer” ? quarterly) distribution of surveys?

Strategy 58

Strategy Customer SME Survey 58

Mindtickle

MARCH 1, 2024

Adding those big logos to your customer roster is a great way to build credibility and grow sales. Stage 3 | Design Once a rep understands a prospect’s needs and is confident they can address them, it’s time to develop a custom solution. Now, the next step is to deliver the solution to the customer. But it isn’t easy.

Enterprise 52

Enterprise Enterprise Software Software 52

OnePageCRM

MARCH 14, 2017

With ongoing specialist support on hand, the added goal is to reduce the employer’s training and recruitment costs. We work in a collaborative work setting, but just didn’t have collaborative tools and now we do with OnePageCRM.”. Looking for a proven sales tool to help you close more deals? Pauline O’Dwyer.

Hiring 44

Hiring Campaigns Google System 44

Babette Ten Haken

AUGUST 9, 2018

Customer experience seems to be on everyone’s mind these days. With all the attention focused on acquiring and retaining customers, often the unsung heroes and heroines of this quest are located internally, within the organization. And how cultural well-being is reflected in delivery of extraordinary customer experiences.

SME 129

SME Churn Retention Enterprise 129

The ROI Guy

OCTOBER 5, 2011

A Demand-Gen Report interview with Thomas Pisello, The ROI Guy, Chairman & Founder of diagnostic / ROI sales tool provider Alinean Inc. In order to “fight” Frugalnomics and maintain sales effectiveness, sales needs to be armed with a new value-oriented, consultative methodology, training and tools. Customers want "outcomes."

Sales Enablement 45

Sales Enablement Report Tools ROI 45

Mindtickle

SEPTEMBER 15, 2021

On the other hand, the right marketing-approved assets enable sellers to deliver relevant content to customers throughout the selling cycle. It’s time for sales organizations to provide integrated sales content experiences for just-in-time learning and customer engagement. At many organizations, content chaos is the norm.

Top of Funnel 95

Top of Funnel Face-to-face SME B2B 95

Mindtickle

SEPTEMBER 15, 2021

On the other hand, the right marketing-approved assets enable sellers to deliver relevant content to customers throughout the selling cycle. It’s time for sales organizations to provide integrated sales content experiences for just-in-time learning and customer engagement. At many organizations, content chaos is the norm.

Top of Funnel 59

Top of Funnel Face-to-face SME B2B 59

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. Early in my AE career, the company I worked for was acquired and we were all told we had to go to another state for an entire month of training.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Customer Centric Selling

NOVEMBER 16, 2015

For instance, if you purchase Salesforce, you will quickly find that in addition to the price of the software, you will need to shell out even more in deployment and training costs. In a poll of 500 SME CRM users, 82.9% Unlike traditional CRM, a Mobile CRM will not require weeks of training because it is user-friendly.

CRM 40

CRM Merkle SalesForce SME 40

Babette Ten Haken

JULY 23, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

Face-to-face 54

Face-to-face SME Retention Coaching 54

Babette Ten Haken

SEPTEMBER 18, 2019

Over time, customer experience and satisfaction fall short of what is anticipated. Because the real story emerging became that, once contracts moved in-house, employees had no background or skills training on how to deliver on these contracts. . Especially the impact on customer retention, over time. Or, do you?

Outsourcing Services 73

Outsourcing Services Hiring Lead Rank Ideal Customer Profile 73

Tony Hughes

MARCH 13, 2018

While the whole world is blasting out white noise, start to leverage 'attraction' marketing and pull your dream customers to you. Build out concise case studies with testimonials from your happiest reference customers. Build out a YouTube channel of customer testimonials. Launching your own LinkedIn Group below is 'pull.'

Social Selling 63

Social Selling Ideal Customer Profile Lead Rank Top of Funnel 63