Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? No exceptions.

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

AUGUST 2, 2018

Businesses have a customer experience gap. Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. The customer experience gap starts with self-focus within departments. As a result, everyone is busy executing their departmental version of sticking close to the customer.

Customer 55

Customer Survey SME Retention 55

LeadFuze

JUNE 7, 2021

What are Sales Training Programs. Sales training programs are any type of formal or informal training that helps employees sell more effectively. The fast-paced, online, data-driven sales environment requires new sales training programs to empower the team. Why are Sales Training Programs Important.

Training 52

Training Hiring Trends Retention 52

Allego

AUGUST 24, 2021

Bottom line: you must be as agile as your customers to succeed. Sales enablement is an emerging function that serves as the glue to unite previously siloed activities including sales content management, onboarding and training, product launches, coaching, and virtual selling. 2 Seller Training. 1 Sales Content Management.

Sales Enablement 171

Sales Enablement Top of Funnel Face-to-face Hiring 171

Babette Ten Haken

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. That is, until customer issues escalate. Not pretty, eh?

Customer 55

Customer Engineering SME Retention 55

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Think about it.

Retention 61

Retention Customer Hiring SME 61

Anthony Iannarino

AUGUST 16, 2019

Win customers away from your competition. winning customers away from your competition), it’s very difficult to eject your competitor from their seat at the table without a theory about why your prospect should change now. It doesn’t mean you have to have more technical knowledge than your dream client’s technical expert, their SME.

SME 95

SME Lead Rank Lead Scoring Competition 95

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. In the complex Industry 4.0

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

AUGUST 13, 2018

It becomes a matter of how we leverage customer experience, long-term. What type of internal customer experience do we “experience”? But also, on behalf of the customers we serve. Successfully retaining customers, instead of continuously replacing them, is not a tactical customer experience exercise.

Customer 53

Customer SME Retention Quota 53

Babette Ten Haken

AUGUST 22, 2018

Self bias is a powerful force in how we acquire, serve and retain our customers. Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. As a result, customer acquisition and retention are riddled with gaps in execution.

Customer 59

Customer Epiphany Retention SME 59

Salesmate

AUGUST 19, 2020

We fundamentally believe that these awards are a true testament to our customer’s trust in Salesmate to grow their business. “We are delighted to receive these recognitions and are deeply thankful to our customers for their loyalty and raving reviews.”, ”, said Samir Motwani, the CEO of Salesmate.

Lead Rank 98

Lead Rank Lead Scoring CRM SME 98

Allego

APRIL 14, 2021

Functions that were siloed—training, learning, and coaching—are merging with content creation and management. 1 Onboarding & Training. Sales enablement drives the creation, distribution, and management of customer-facing sales assets and internal sales training content. 2 Content Activation.

Sales Enablement 120

Sales Enablement Top of Funnel Hiring SME 120

Bernadette McClelland

JULY 21, 2014

We brainstorm, we do trainings, we read and research and get all the left brain stuff happening. – Who are the customers you have who will appreciate that particular ‘why’? – Who are your customer’s buying in this connection economy – your people or the competition? It must be the first step.

SME 371

SME ACT Face-to-face Intent 371

Bernadette McClelland

JULY 21, 2014

We brainstorm, we do trainings, we read and research and get all the left brain stuff happening. Who are the customers you have who will appreciate that particular ‘why’? - Who are your customer’s buying in this connection economy – your people or the competition? It must be the first step.

SME 371

SME ACT Face-to-face Intent 371

Bernadette McClelland

SEPTEMBER 8, 2014

But as authorities in our fields – whether you are an analyst in a technology company, an agent in real estate office or a consultant in the health industry – our responsibility to our potential and current clients and customers is to be the go-to person. 3% of people are ready to buy what you offer the market, right now.

Webinar Metrics 246

Webinar Metrics Real Estate Airlines SME 246

Bernadette McClelland

SEPTEMBER 8, 2014

But as authorities in our fields – whether you are an analyst in a technology company, an agent in real estate office or a consultant in the health industry – our responsibility to our potential and current clients and customers is to be the go-to person. 3% of people are ready to buy what you offer the market, right now.

Webinar Metrics 246

Webinar Metrics Real Estate Airlines SME 246

Babette Ten Haken

SEPTEMBER 3, 2018

How we leverage our professional experience catalyzes not only the success of our customers. Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. 2 Ways We create Unforgettably Innovative Customer Experiences [link].

SME 55

SME Retention Ideal Customer Profile Negotiation 55

Pipeliner

MARCH 26, 2021

Moeed Amin is a Director and Founder at Proverbial Door, helping B2B sales professionals to increase their conversion rates and SME owners to scale their businesses. If people have the right character traits, they can train to become more trustworthy. The interview discusses: Trust issue in the sales industry. Trust in Sales.

Video 52

Video SME Scale Loyalty 52

Babette Ten Haken

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. She is a STEM-trained scientist, corporate catalyst and design thinker. She is a member of SME, ASQ, SHRM and the National Speakers Association. Even when no “apparent” business opportunities exist.

SME 57

SME Webinar Metrics Retention Trends 57

Highspot

DECEMBER 18, 2019

It also sets the expectation for secondary stakeholder participation, ensuring critical SME presentations aren’t a last-minute scramble. A combination of ongoing and just-in-time training and coaching should do the trick. Defining roles creates a clear chain of command that allows for efficient decision-making.

SME 52

SME Hiring Face-to-face Follow-up 52

Customer Centric Selling

APRIL 30, 2014

Sales Training Article: Peer vs. Subordinate Relationships. By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company Image courtesy of StockImages at FreeDigitalPhotos.net When buyers and sellers talk for the first time, historical baggage and preconceived notions are in play.

Buyer 65

Buyer SME Buying Cycle Commission 65

Babette Ten Haken

NOVEMBER 22, 2018

I work with associations and organizations, like yours, who want to leverage collaborative business models and profitable workforces to retain the customers and members you work so hard to win. . Their answer would be unanimous: “Training.”. And a whole bunch of other people critical to customer success, as well.

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Babette Ten Haken

JUNE 7, 2018

And existing customers appear to be content to stick with you. A weak workforce cross-training strategy makes your business growth strategy vulnerable. . Over time, employees become cross-trained, so they can cover for other employees, when necessary. Your business growth strategy says you are “poised to move to the next level.”

Strategy 63

Strategy Outsourcing Services Hiring SME 63

Babette Ten Haken

OCTOBER 25, 2018

Then again, how about the race to fulfill the number of customer complaints our manager commits us to resolve? However, in the back of our heads, we hear that voice, reminding us: “Ah, but there is so much more we can do” for our customers. To training. And more training. For example, how many online orders we close.

Quota 56

Quota Ideal Customer Profile SME Hiring 56

Babette Ten Haken

DECEMBER 14, 2017

Download my newest tool to find out whether you are targeting the right customer base for your SMB. Running that micro and SMB revolves around reinventing the same wheel, each week, with different customers. Do you have formal training and coaching for leadership, as opposed to order-fulfillment? is available on Amazon.

Strategy 78

Strategy SME Scale Lead Rank 78

Allego

MARCH 24, 2022

You must rethink every aspect of your meeting—from subject matter expert (SME) presentations to handouts to role playing—not to mention how to foster the networking and collaboration that goes on when you’re face to face. Incorporate simulated customer interactions and role-playing exercises. Include best practices breakout sessions.

Hiring 62

Hiring Exercises Face-to-face SME 62

Babette Ten Haken

AUGUST 15, 2018

Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 59

SME Hiring Retention Travel 59

Babette Ten Haken

JULY 25, 2018

The issues which start off small have now grown, like those nettles, into gargantuan customer experience problems. Ultimately, workplace weeds impede delivery of extraordinary customer experiences , impacting customer success and customer retention. She is a STEM-trained scientist, corporate catalyst and design thinker.

SME 58

SME Retention Customer Coaching 58

Babette Ten Haken

AUGUST 16, 2018

Customer experiences. Babette Ten Haken’s One Millimeter Mindset keynotes, breakout sessions and workshops help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.com.

Engineering 55

Engineering Automotive SME Retention 55

Babette Ten Haken

APRIL 19, 2018

After all, how I (and you) think reflects how we both were trained. I am talking about straight-up professional overthink, a strong characteristic of STEM-trained design thinkers. Read these related posts on professional innovation , workforce engagement and customer retention. . So, are you a professional overthinker?

Hiring 51

Hiring Engineering SME Exercises 51

Babette Ten Haken

JULY 26, 2018

Babette Ten Haken delivers her One Millimeter Mindset keynotes, breakout sessions and workshops to help individuals, teams, organizations and associations leverage productive and profitable collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

SME 58

SME Engineering Retention Coaching 58

Babette Ten Haken

MAY 28, 2018

For starters, non-technical storytelling soft skills are not structured according to the logic-based scientific methodology in which STEM professionals are trained. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention.

SME 48

SME Engineering Decision Maker Government 48

Babette Ten Haken

MAY 9, 2018

However, training hierarchies provide the true stepping stones for professional advancement. Read these related posts on professional innovation , workforce engagement and customer retention. . She is a member of SME, ASQ, SHRM and the National Speakers Association. Regardless of whether, or not, you are qualified.

Strategy 51

Strategy SME Retention Education 51

Lessonly

OCTOBER 1, 2020

I kind of picture Oprah dishing out e-learning tickets like, “And you, 5th grade teacher, get a ticket for e-learning!”, “And you, Customer Success Manager, get a ticket for e-learning!”. . The gist is, it’s 2020 and everyone—from your preschooler to your Director of Customer Success—is engaging in e-learning. Your job is to find it!

SME 26

SME Remedy Software Software 26

Product Management University

MARCH 14, 2017

The primary purpose of a portfolio strategist is to identify strategic and operational business goals of the target customers to establish value parameters for the products and the problems they’ll need to address. The Protective Pad: Surrogate Users (SME, Product Owner, Business Analyst). The Body Part: Product Demos.

Sports 40

Sports Demand Generation Agencies SME Engineering 40

Babette Ten Haken

JUNE 28, 2018

Like training for a triathlon or going on a diet. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. You are back to where you started.

SME 54

SME Engineering Pivotal Retention 54

Product Management University

MARCH 15, 2017

business analyst, subject matter expert (SME) or agile product owner more critical than it has ever been, yet many organizations still insist on combining it with the product manager role. The functional product designer is the “problem solver” that determines how those customer goals and obstacles become product solutions.

SME 40

SME Engineering B2B Follow-up 40