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10 Sales training techniques every manager should know

PandaDoc

Not only will your team come up with fresh new insights, but they’ll learn to collaborate and offer constructive criticism. Choose stories and case studies that show examples of what worked, what didn’t, and how the process works from start to finish (from first contact, through closing a deal, all the way to follow-up).

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How to Maximize CRM Return on Investment

Pipeline

Therefore, to ensure an objective analysis in an isolated environment (controlled variables of industries and the CRM software), we’ll take a look at some of Pipeline CRM’s case studies. Let’s say you’re the owner of a small contracting company and have a five-person team that needs construction CRM software.

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What Is High-Definition Customer Experience (HD-CX)?

SugarCRM

At SugarCRM, small, medium-sized, and large businesses can benefit from products designed to help marketing, sales, and customer service teams get to the heart of their customers’ needs, and the newest initiative SugarCRM is introducing is HD-CX. Predicting customers who were likely to churn. What Is HD-CX?

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The 8 Non-Negotiables for a Winning Product Launch

Highspot

Customer engagement: Maintain active engagement channels. Whether it’s chatbots that provide instant answers, customer service teams that address more complex queries, or community managers that foster discussions, the key is to be present and responsive.

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Sales Tech Game Changers: How to Drive Effective Relationship Management

SBI

Real customer service. A third game-changing aspect is our commitment to customer service. When customers have questions, they can call our offices and speak with a PipelineDeals customer care ambassador. Finally, if there are any issues with implementation, customer service is just a phone call away.

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Customer expectations – how are they evolving, what is driving them, what should sellers do to keep up, and how to improve customer experiences

Artesian Solutions

B2B buyers today want a hyper-personalised customer experience. This means they want sellers to listen more, uncover more, be authentic, match up to their exacting customer service standards, empathise with their pain, provoke them into new ways of thinking, and most importantly communicate knowledge, understanding and value.

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How Can I Help a Small Business Deal with Negative Reviews?

BuzzBoard

In fact, Google My Business is often the first stop for potential customers seeking information. This powerful tool allows small businesses to respond to reviews, rectify inaccuracies, and demonstrate their customer service capabilities. Take the case of a local restaurant that received an undesirable Yelp review.