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What Is SugarCRM?

SugarCRM

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

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SugarCRM vs. Salesforce: 5 Reasons Why You Should Choose Sugar Sell

SugarCRM

Customer relations management (CRM) software can help you create a great UX, increasing conversions and boosting your bottom line. Two CRMs, SugarCRM and Salesforce, are both well known in the e-commerce world. SugarCRM is open source, so it’s ideal for companies that want to maintain full control over their systems.

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5 Core Lead Management Features Your CRM Needs

SugarCRM

Campaign Management At a minimum, all CRM tools should include the basic features of lead management. For example, many organizations use core lead management tools to check in with existing customers in their CRMs when running promotions. Lead Reporting In all CRM processes, reporting tools are the golden standard.

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SugarConnected on Tour 2022: How Our Customers Achieve User Adoption and Eliminate Siloes

SugarCRM

Gayle Richardson , CRM and DPO Manager at Juniper Education, and Andrew Ord , Product Owner at Rightmove, joined us on our last SugarConnected on Tour panel to discuss all things CRM adoption and how their companies fuel growth with SugarCRM. Juniper Education: From Siloed Data to SugarCRM Wizards. Dedicated Slack channels.

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SugarLive: What It Is and What It Means for You

SugarCRM

SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive. Find out more about this innovative customer service tool. SugarLive is a multichannel tool that lets customer service agents in any industry communicate in real-time with customers. What Is SugarLive?

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How are Modern Enterprises Using Omnichannel Communication to Boost CX

SugarCRM

Because of this reason, customers are more likely to repeat themselves each time they use a new communication channel, leading to frustration and incomplete information. Multichannel communication — this involves expanding communication strategy to a multitude of channels. Enter omnichannel communication.

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How to Spot Real Marketing Automation Amidst Watered-Down Marketing Tech

SugarCRM

Marketing automation is a far-more robust software that is designed for marketing departments and teams to automate processes and more efficiently market to prospects throughout the buyer’s journey across channels to drive conversions. That said, their tools are still watered down compared to true marketing automation.