Jeff Davis
APRIL 12, 2018
It was such a pleasure being invited to attend Oracle's Modern CX conference this past week as a marketing influencer. I was really interested in understanding how the principles of customer service (CX) could be applied to helping B2B organizations align Sales and Marketing. create togetherness.
Sales and Marketing Management
AUGUST 8, 2017
This can be accomplished and, more importantly, scalable through live chat sales and customer care. A recent Oracle survey noted that only 40 percent of participants currently employ a live chat platform ( Source ). Not only are customers provided more convenience with a live chat platform, but company savings are significant.
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Sales and Marketing Management
AUGUST 31, 2017
This includes everyone involved in pre-sales, customer service and sales. Trying to sell ‘anything to anyone’ is damaging to your business, exhausting for anyone working in implementation and customer service (because you’ve sold to a less-than-ideal customer), and frustrating for customers.
Nutshell
DECEMBER 7, 2023
From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. This tool allows you to have human-like conversations and generate text for any purpose.
Sales Hacker
SEPTEMBER 30, 2019
It’s his responsibility and their team’s responsibility to deliver knowledge and value in every conversation that they have with customers and partners. So when we think about a re-imagined approach to customer service, it’s one that is truly omni-channel, data rich, and automated whenever it needs to be.
Crunchbase
MAY 14, 2020
Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. Kustomer is an omnichannel SaaS platform specializing in customer service.
Sales Hacker
FEBRUARY 12, 2021
Use custom objects to create complex reports. Chat with prospects in real-time using Conversations. Oracle NetSuite CRM. Oracle NetSuite is a great option for enterprise businesses that are looking to manage everything on one platform. Track your recurring revenue, upgrades, downgrades, and churn. Average Rating: 3.77.
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