Sales and Marketing Management
OCTOBER 26, 2020
One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal. Now the role might be aligned more to sales opportunities rather than specific accounts. .
Lessonly
FEBRUARY 4, 2019
Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
APRIL 19, 2022
Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.
Highspot
JANUARY 19, 2022
From workshops to full-fledged programs, ASLAN offers a wide variety of options. QuadCoaching : A brief workshop to help managers refine their coaching technique. And, from there, trainees can jump into workshops, known as labs, to refine specific skill sets even further. The Brooks Group. Challenger. Corporate Visions.
PandaDoc
OCTOBER 3, 2023
Run workshops or surveys to understand the daily challenges of your team members. Attend vendor demos to view options in action. A call center focusing on providing top-notch customer service recognized the potential of AI-driven voice analytics to enhance their operations.
The Pipeline
OCTOBER 3, 2011
I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Customer Care. The Right Way to Use Demos in Technology Sales. Book Review. Business Acumen. Buying Process. Cold calling.
Factor 8
AUGUST 3, 2017
Because our training actually gets reps on the phones live during training raking in the results and money while in the workshop. Not field sales you guys, not customer service. BDR/SDR teams, Acquisition reps, Account Managers, ISE’s Customer Success. If you’ve said this to a group of reps, you get us. Love the energy?
Expert insights. Personalized for you.
339 
Let's personalize your content