Babette Ten Haken

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? First, when introducing new products and services to existing customers, details and nuances get lost in transition. Here’s why. Well, do they?

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

AUGUST 9, 2018

She is a member of SME, ASQ, SHRM and the National Speakers Association. She is a STEM-trained scientist, corporate catalyst and design thinker. Babette’s playbook of collaboration tools, Do YOU Mean Business? , is available on Amazon. Image source: Fotolia.

SME 129

SME Churn Retention Enterprise 129

Babette Ten Haken

JANUARY 10, 2019

Or, your sales manager’s quota. At the end of the day, what exactly is it, about you specifically , that inspires current and future customers, and association members, to continue doing business with your organization? Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Perhaps for the first time?

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Babette Ten Haken

SEPTEMBER 13, 2018

First, the industrial Internet of Things (Industry 4.0 Develop Industry 4.0 leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Babette Ten Haken

MAY 2, 2018

Now, Voice of the Customer (VoC) research methodology involves more than just “sticking close to customers” and asking them how things are going on a quarterly basis. Then again, VoC techniques produce very different conversations than the type of information uncovered in a typical sales discovery conversation.

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

APRIL 8, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

JUNE 3, 2019

Especially in industries with STEM and left-brain stakeholders. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Combine courage, curiosity and critical thinking skills to co-create compelling stories which inspire trust in one another. Find out more about Babette’s professional story here.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

OCTOBER 1, 2018

And, trust me friends, the “what we bring” is far more than our professional titles, educational pedigrees, certifications or sales close ratio. Today’s customers in digitally transforming industries anticipate continuing to do business with us because we are focused on becoming better and better. In better serving their needs.

Ideal Customer Profile 75

Ideal Customer Profile SME Hiring Retention 75

Babette Ten Haken

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Your organization’s and your clients’ A customer acquisition and retention ecosystem exists. Well, the sales rep was OK. After all, how many sales reps tur n over each year?

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Babette Ten Haken

OCTOBER 11, 2018

I offer 16 Industry 4.0 Babette Ten Haken’s One Millimeter Mindset speaking programs leverage collaboration to catalyze professional innovation and the type of workforce engagement experiences which fuel customer success and business growth. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Babette Ten Haken

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

AUGUST 29, 2018

Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Now, the last thing sales people want to hear about is that there is a last thing they have to remain vigilant about. Not the last thing in a sales close “To Do” list.

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

MAY 21, 2018

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Either the sales force in dedicated to ensuring they, themselves, have jobs next quarter by meeting quota. innovation? is available on Amazon. Image source: Fotolia.

Customer 51

Customer Pivotal Retention How To 51

Babette Ten Haken

OCTOBER 10, 2018

We become disengaged from our own Industry 4.0 Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70

Babette Ten Haken

JUNE 20, 2019

Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette Ten Haken’s One Millimeter Mindset® Storytelling for STEM Professionals and Left Brain Thinkers speaking programs leverage purpose-driven value differentiation through storytelling, to create and retain successful employees and clients.

Ideal Customer Profile 87

Ideal Customer Profile SME Retention Discount 87

Babette Ten Haken

OCTOBER 8, 2018

Even if our functional roles are not primarily in marketing and selling, our customers’ engagement experiences bias them about how we will deliver outcomes. Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Find out how to anticipate customer skepticism, before they intimidate us.

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

Babette Ten Haken

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Everyone who takes care of the customer, post-sale.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

DECEMBER 27, 2018

Babette Ten Haken, and her One Millimeter Mindset speaking and storytelling programs, catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Babette Ten Haken

NOVEMBER 1, 2018

Babette Ten Haken’s One Millimeter Mindset speaking programs leverage collaboration to catalyze professional innovation and the type of workforce engagement experiences which fuel customer success and business growth. She is a member of SME, ASQ, SHRM and the National Speakers Association. Image source: Fotolia.

Revenue 85

Revenue Retention SME Ideal Customer Profile 85

Babette Ten Haken

NOVEMBER 15, 2018

When we tell clients that we are sales rockstars, they become skeptical about whether our focus is about them or the next contest. Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.com.

Ideal Customer Profile 77

Ideal Customer Profile SME Hiring Retention 77

Babette Ten Haken

MARCH 28, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

AUGUST 20, 2018

Doing our thing, pre- and post-sale. Yet, the further down the sales cycle we go, these are the stories our prospective clients truly want to hear. Then, when our service teams visit with customers, these stories are so easy to tell. In the complex Industry 4.0 After all, we just are being, well, “us.”

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

AUGUST 30, 2018

Which is why surveys which only measure post-service delivery quality often miss out on all the fun. There is more to service delivery experience than just the post-sale evaluation. Service delivery experience is lasting, collaborative and cross-functional. Industry 4.0 Think about it.

SME 53

SME Call-back Software Software 53

Babette Ten Haken

APRIL 4, 2019

Her programs are forged from her own background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

SME 75

SME Ideal Customer Profile Education Retention 75

Babette Ten Haken

DECEMBER 20, 2018

Babette Ten Haken and her One Millimeter Mindset speaking and storytelling programs catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 87

Ideal Customer Profile SME Hiring Face-to-face 87

Babette Ten Haken

NOVEMBER 14, 2018

Ultimately, each customer’s decision to continue doing business with us firmly is in the hands of all of those “someones” responsible for post-sale customer care, in one form or another. Most importantly, these someones are responsible for creating aggregated customer experiences critical to customer retention.

Ideal Customer Profile 64

Ideal Customer Profile Customer Retention SME 64

Babette Ten Haken

APRIL 11, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 61

Ideal Customer Profile SME Networking Retention 61

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. is available on Amazon.com.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

NOVEMBER 19, 2018

Are the customer experiences created by our current strategy reinforcing our customers’ decisions to continue to do business with us? Scenario 3: Post-sale customer support teams update us about various customer issues, but we rush to first call the customer, asking: “Is everything ok? ”.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

DECEMBER 5, 2018

One Millimeter Mindset speaking and storytelling programs are dedicated to: Leveraging Collaborative Business Models and Profitable Workforces to Retain Customers. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

SME 70

SME Ideal Customer Profile Hiring Retention 70

Babette Ten Haken

NOVEMBER 12, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Babette Ten Haken

DECEMBER 13, 2018

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.com.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

NOVEMBER 26, 2018

Her One Millimeter Mindset speaking and consulting programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association. Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

DECEMBER 31, 2018

Babette Ten Haken, and her One Millimeter Mindset speaking and storytelling programs, catalyze organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 74

SME Ideal Customer Profile Compensation Networking 74

Babette Ten Haken

AUGUST 13, 2018

Because we read more about these causal factors, we identify common denominators running across different customer industries which experience similar issues. We reach out and collaborate with internal resources, on behalf of our customers. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Customer 53

Customer SME Retention Quota 53